[CSutcliffe]

Hello,

I am working on an issue that is site wide... Small business under 200 users are having this issue. When the client sends mail everything works fine. When the client attempts to receive mail they are unable to do so.

Troubleshooting I have done:

1. I was successfully able to send mail to an external email account... but I was unable to reply.

2. I contacted the mail server host... they said the reason that it was happening was because it was a pop3 mail account - ( I think that is wrong and there is another reason).

3. I am not receiving any delivery failures... so the mail is getting stuck somewhere along the way.

Can someone help me with this... I could use some tips for more troubleshooting so that I can identify the problem.

Thank you,
Chris

[draceplace]

Your mail host should provide you with a little more support.

How is the mail configured? pop3?
Was mail working and now it quit?

[vane0326]

I had a similar problem.

Everyone was sending emails but not receiving. So I went to DNSSTUFF.com and input the exchange email server ip address to see if I get a successful reply and I did not. So I called our internet provider to tell them something is wrong. They think it was our end but actually it was theres'. The IP Address they gave us that we had it for many years suddenly turn bad. It could be many reasons. Like, They could of accidentally gave your IP address to someone else or someone in the company accidentally took the exchange server ip address ect.


Also, Nobody got any errors when sending emails to our company because we setup an account with NO-IP.com if the exchange server goes down it will hold our emails until its up and running.