[Hoby]

My pc downloaded an update last week and now it says I need to re-register my windows.
I thought no probs so i dug the info out and inputted it but it was rejected, I then remembered that my pc crashed shortly after buying it so I took it back to the shop (PC World) and they replaced the hard drive. My pc is nearly 4 years old now and was fixed about 3.5 years ago.

Can anyone help me with this please?

Many thanks, Allan.

[valis]

do you know what update it was?

[Hoby]

Not got a clue. I don't really know much about the ins and outs of a pc.

[valis]

if you go into the windows folders, you will see a bunch of file names called something like $ntupdate954659 or some such gibberish.....sort them by date, and if you could, just write down the last 5 or so updates (those are the $nt files) that you have downloaded, and then we can check to see if they are causing the issue.

thanks,

v

[Hoby]

I don't have any that says $NtUpdate but loads that says $NtUninstall*******
I have a text doc that says update tho.

[valis]

what are the last few ntuninstall by date? should be a 5 or 6 digit #, starting with 9.

[Hoby]

They are 952954, 952287, 951748, 951698, 951376-v2, 951376, 951066

Do any of those help??

[valis]

no, googling them plus re-registering windows didn't show anything.

You may have to call windows on this one.

what was the last update installed? You can sort them by date.

[DoubleHelix]

It's entirely possible that the place that "fixed" your computer installed a pirated version of Windows. You can certainly try contacting Microsoft, but if the version of Windows on your computer is not legal, the only thing they'll offer you is a discount on a new Windows license.

[valis]

hadn't thought of that.....thanks, dh.....

[jonvan]

Best bet would be to call MS and tell them what happened. If you have your product key you can get re-activated without a problem.