[sbailey]

Hello,

Having an issue with one of my end users (Windows XP SP2, Office 2003 SP2) when he is replying to a certain e-mail account (it is a Yahoo e-mail address). When replying he receives the "Microsoft word is set to be your e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead." error. At this point he can select OK and reply to teh message. When looking at his Outlook editor settings the "use Microsoft Word 2003" box has been automatically unchecked. He is able to re-check the box and use Word for all other e-mails. Another strange thing is this does not happen on every e-mail from this Yahoo account, only certain ones.

I had one other user in the past with this same issue (except it was a hotmail address he was having issues with) and I ended up building a new machine for him (he had some other problems with his pc as well) and the issue was resolved.

I have read through multiple threads on various sites and no solutions have resolved the issue. A few of the things I have found in various threads that I have tried that have not worked:

Re-registering the ole32.dll file
Creating a new Outlook profile
Running scan.pst on his .pst file
Changing various security settings
Repairing Outlook
Uninstalling and then re-installing Outlook

If anyone has any other ideas please let me know. If I can't find a solution that works I will just re-image another machine for him.

Thanks,

Steve

[digit323]

Same issue. Have to go back to the user to see if it is one email domain that is causing this.

Question: Does your user also find that Word runs with the hourglass popping up *very* frequently?

One idea from another forum: Did you try to confirm in Word that it is set to same compatibility level as outlook (i.e. both 2003)? TOOLS -- OPTIONS -- COMPATIBILITY tab.

One other "idea:" I know my user loves HTML signatures and was getting Active X warnings for a while. Though no change in Active X settings appears to have preceded this user's error, I suspect it may be contributing....

User info
Win XP SP3
Office 2003 SP3