[originale]

Where it says it's searching for server settings- says it cannot log on to server.An encrypted connection to your mail server is not available. Click next to attempt an unencrypted connection

[EAFiedler]

Do your server settings require an encrypted connection: Use (SSL)?
If not, disable that configuration.

What ISP are you using?

[originale]

Where do I disable the SSL? In the wireless settings? I use rogers.com

BTW- in archived mail, it only goes to Nov 2008. Have no idea where the other mail is becaues only installed outlook 2007 3 weeks ago. Now how do I get all that mail off outlook becuase it has duplicated lots in inbox and sent mail. Do I just deltee the folders but hope it doens't also delete the other inbox folder taht I want to keep.

[EAFiedler]

The server settings are for the e-mail account, not the Internet connection, so no, the server settings are not configured in the wireless settings, they are configured within Outlook.


This link shows your server settings for your Rogers.com account, also applies to Outlook 2007:
http://help.yahoo.com/rogers/mail/pop/pop-14.html

In Outlook 2007:
Tools > Account Settings > E-mail tab > Change > More Settings button > Advanced tab

In the Incoming Server section:
If checked, uncheck: This server requires an encrypted connection.

In the Outgoing Server section:
The drop down box for: Use the following type of encrypted connection should show None

Let us know when your e-mail account is able to do a Send/Receive without error, then we'll go on from there.


.

[originale]

Thanks. You're so patient. The SSL was never enabled. I can't figure out why it won't connect to the server. I'm sure the password is correct.

[EAFiedler]

When that error appears you should be able to Left click the error and press ctrl + C to copy the error.
Please paste the exact error in your next reply.

How many e-mail accounts did you setup in the new profile?

You can always try logging in to the web mail server, to verify you are using the correct User name and password.

[originale]

I haven't been able to set up the new profile because it won't complete due to this. By logging on to the mail server, do you mean logging on to Rogers my ISP?

[EAFiedler]

Yes, if you can login into Rogers successfully, then you know you are using the correct User name and password.

Click the Sign In link at the top of this page: http://help.yahoo.com/rogers/mail/pop/pop-14.html

[originale]

Ok. It worked when I used my primary ISP account but didn't work when I used the address from my webhoster. Most write to me at my business address but I cdn't create a new profile for that one. Now that i have a new profile, what do I do to test that emails are ok from that one? And I wonder how I create a new profile for my business email

[EAFiedler]

Using only the the part of the e-mail address after the @ sign what is the e-mail address for your webhoster? Is that the same e-mail address you use for business?



If you want another profile in Outlook for your business mail, follow the steps you did previously. Outlook can have many profiles.

The disadvantage to using several profiles, is that you must close and restart Outlook to access a different profile. Outlook can only have one profile open at a time.
Though, it couldn't hurt to try it, to determine if that would work for you.

[originale]

My web host address is my domain name- trustlearningsolutions. I'm not sure again why I'm doing the profile thing- to test whether messages are dropped. I get emails to both addresses- @ rogers and @ trustlearningsolutions. so how do I manage this.

thanks

[EAFiedler]

Going back to what you posted earlier:

Originally Posted by originale

Ok. It worked when I used my primary ISP account but didn't work when I used the address from my webhoster.

This statement is referring to when you logged into the Rogers web mail server, with your Rogers User name and password?
And your e-mail account User name and password for @ trustlearningsolutions would not login to the Rogers web mail server? If I interpret your statement correctly, your @ trustlearningsolutions account should not be able to login to the Rogers web mail server, correct?


Yes, the new profile is to see if messages stop being lost or deleted.

Have you lost any messages since creating and using the new profile?

[originale]

Finally created the newprofile today. so don't know. Ok. to see if I understand. I can log on to my rogers.com email with the password when I go to create new profile . But I can't do the same when I create new profile with my name@trustlearningsolutions.com although the password is the same. Won't work. I run both of these through oyutlook. Does this make sense?

[EAFiedler]

You should be receiving an error message for the @trustlearningsolutions.com account.
Please post the error message.

[originale]

It's not really an error msg. When it tries to log on to the server for my other email address-which is my domain address, it says an encrypted connection to your mail server is not available. Then it tries for an unencrypted connection. It cdn't find an unencrypted one either so I manually configured. Now when outlook opens, it opens to a default profile- not sure which one. Seems now my personal email is under 1 profile, my domain email under another. So how do I get email from both at once? Do I have to always open each profile separately to pick up mail?