[originale]

I' ve just installed Outlook 2007. Running on XP. I feel like I'm nuts but is it possible that emails are disappearing? I know I didn't delete certain emails but they are nowhere to be found. NOt in deleted file, not in sent and not in inbox. Is Outlook randomly deleting certain type of messages? It's so weird.

thanks

[zavulon]

Are you using Outlook at work or at home? If you're at work, your company might have a rule in place that automatically deletes (or archives in some different location) old emails... a lot of companies do that.

[originale]

At home. It's a mystery

[DaveA]

Are you the ONLY one that has access to this Outlook setup?

[originale]

Yes. Nobody else is deleting them. I just installed two weeks ago and noticed this happening. Never happened before.

[DaveA]

What rules have you set up?

[originale]

Delay send for 2 minutes. And clear categories on mail which is recommended.

[Anne Troy]

99 times out of 100, this is a result of having "Unread Messages" chosen as the view.

1. Make sure you are viewing your Advanced toolbar.
2. Make sure it shows "Messages" and not one of the other options!

[originale]

I had messages chosen as the view. I've changed to advanced toolbar- do I want both, advanced and standard. Wonder what else it might be. I sent an email to a client last Friday and it's nowhere to be found. Where do they go when they disappear? It's not in deleted folder. Is it hiding somewhere else?

[Anne Troy]

Are you saving your sent messages? I believe that's an option in 2003. I'm running 2007 now, so I can't be sure.

I like both toolbars.

[originale]

Yes. It's just so arbitrary. some are saved, others disappear. It makes me crazy because I need the messages to track communication with clients. It's a big problem.

[EAFiedler]

Hi originale

Is it possible AutoArchive is enabled for the Sent folder and it is deleting rather than moving messages?

Is this occurrence restricted to the Sent Items folder, or is it occurring in other folders, as well?

[originale]

But why only some messages and not others. And how would I check this? I've looked everywhere. Don't know where else to look

[EAFiedler]

Right click the folder and select: Properties > AutoArchive to see if AutoArchive is enabled and what settings have been configured.

Can you clarify if this is only occurring in the Sent Items folder, or is it occurring in other folders, as well?


Also, Tools > Options > Other tab > AutoArchive button

[originale]

Says to auto archive using default settings. In inbox, says do not auto archive. Changed the settings to don't auto archive. I posted another question regarding how to find .pst files. The new search feature for office isn't as friendly and thorough as the old one. Can't find a single .pst file. I've now had to email my client and ask if I sent her an email- how dumb. Ughgh.