[Javawag]

Hi,

At work we're using Outlook 2003 on an exchange server and we're trying to send out an email to everyone in the organization - we have set up a distribution list for this purpose. The member of staff authorized to send emails to the entire organization also has what we call a "generic mailbox" set up - she has a personal mailbox and her "generic" one which shows up as coming from the entire team that she works for.

The email sends fine, and people receive it without any trouble. The difficulty is that sometimes when people receive the message, the From: field is showing as blank rather than displaying the "generic mailbox" name - "Kent Adult Social Services". This only happens sometimes though, once she sent 3 such messages from the same machine and same user account and 2 had the From: field showing up while the other did not(!)

Anyone have any clue what could be causing this? Please ask if you need more information . By the way, the work PCs are running Windows XP SP2 and Outlook 2003 SP3.

Many thanks,
- Javawag

[Javawag]

Hi again,

I know I've only got 3 posts and bumping topics is the ultimate sin, but I really need to get this sorted for work!

Sorry
- Javawag