[ozphotonut]

Recently I bought a new computer (HP DV5-1140TX Pavillion Laptop) with Vista Home Premium SP2 and installed MS Office 2007. Everything was working fine for a couple months but just recently I tried to open Word using the desktop shortcut and Word would open and load documents but the mouse had no affect. I couldn't highlight text, the cursor didn't work and I couldn't right click. Then when I closed Word I'd get an error message indicating that Word was having problems and couldn't continue. The message was APPCRASH which seems to happen a lot on Vista.

Other Office applications seem to work OK except with Excel I can't select multiple cells using the Ctrl key.

I've searched Microsoft's help and support pages and found nothing that seems to relate to this problem. My MS Office updates are current. Has anyone else had this problem and, more importantly, were you able to fix it? I ran repair but that didn't help.

Outlook was giving me the occassional APPCRASH but for some reason that has disappeared, but I can't export my stored mail to a PST file but can to a CSV. I also get an occassional APPCRASH on Adobe Bridge.

There was a similar post recently but it expired with no replies.

I've checked the Startup applications and couldn't see anything that shouldn't be there.

[DKTaber]

I don't have Office 2007 and my OS is Win XP (hate Vista), but have you tried uninstalling and reinstalling MSO 2007. Doing that may remove your personal settings, but should fix the Word and Excel problems.

[ozphotonut]

Thanks for the reply. Yes, I did the normal repair but I stopped at uninstall and install due the activation limit that Microsoft imposes.

I did find the problem though in another forum which pointed me at the registry. It seems sometimes Microsoft doesn't clean up after themselves. I deleted the following registry key:

HKCU\Software\Microsoft\Office\12.0\Word\Data

and that fixed all my Word problems.