[tmgp]

now this is BAD customer support... gmail for life now, and next step will be my own domain...

[ichibanhombre]

Still not working. I tested today from work. Does anyone think they are trying to drive off all the longtime free users? At this point I'm pretty much done with bigfoot for being too unreliable.

[MikeS1531]

Originally Posted by ichibanhombre

Does anyone think they are trying to drive off all the longtime free users?

Unlikely. If they were, surely they'd make a point that the paid-for service gets higher priority in their systems and therefore is more reliable and worth upgrading to. Also, if they wanted to lose some of their non-paying customers it would seem to make a lot more sense to withdraw some of the features of the free service and/or reduce the number of emails they'll forward daily with it. That would have a lot more positive result for them, as it no doubt would cause some non-paying users to subscribe to the paid-for services. The problems we're seeing now are generating bad PR for them, and that would be a stupid thing for them to do deliberately. Not that businesses are immune to doing stupid things!

Having said that, though, if they really "are setting up a new system configuration at this time, hence, the forwarding issue that you are encountering now" as they told me in the email I reported earlier, why is there no mention of this in a prominent place on their website? Surely they should be making an effort to explain why the changes are worth doing -- and the wonderful benefits they will provide for users -- so as to convince users that it's worth sticking with the current poor service because they're working on it and things will be a lot better soon. Also, they've never made any suggestion that the problems we're seeing are limited to non-paying users, so we can only conclude that their paying customers are having difficulties too.

[tmgp]

free users pay ther service with huge ammounts of spam, so i think that is not an issue...

i can't even send an email to customer support by the site now, it appears: "Sorry we are currently upgrading our system to serve you better. This may take a while so please visit us again."

junk service...

[MikeS1531]

I've had quite a few emails forwarded by Bigfoot in the past few days. I can't be sure whether I'm getting everything, of course, but the volume is comparable to what I was receiving before everything went haywire. Hopefully this means that things are pretty much back to normal.

In answer to a question raised earlier, about what happened to emails Bigfoot received in the past but didn't forward at the time, I've discovered that some of the emails I received today were sent on 04/Nov -- nearly a week ago. I even received one today that had been sent on 28/Oct!

Is anyone else who is following this thread still having problems?

As for tmgp's comment about spam... I do get a lot of spam forwarded by Bigfoot, but I can't say they are at fault because they supplied my address to spammers. I've used my Bigfoot address many places over the years, and it could have gotten on spammers' target lists from many other sources so I'm not surprised how much I get. One could argue that Bigfoot isn't doing a good enough job spotting the spam and not forwarding it. If a spam filter existed that didn't have any false positives then that would be fine, but I've never seen one that good. I've turned off my ISP's filter because it occasionally filters out a legitimate message. And if I'm going to have to look through all the suspected spam to see whether an email has been mislabelled as spam then I might as well do that as soon as they arrive rather than at a later time. The worst type of filter is one where you can't see what it has identified as spam, so you don't know whether it is working well or stopping emails that you want to receive from getting through.

[nick1wolf]

Yep still having issues - only 1 email today and cant get onto the bigfoot website either.

[honeybee1403]

Yes I'm still having problems too. No emails today at all (usual number would be about 20). Received quite a few on Tuesday (10th Nov) most of them were sent last Thurs or Fri. What is going on? Have been with Bigfoot for years but they are now totally unreliable. Will have to change my address but just can't bear the thought of starting out again! Bigfoot have let me down bigtime and they obviously don't care - their customer service and communication is non-existent.

[mike9inch]

my bigfoot - found it not to be working but only on 19th november and still not working today 20th november - hold my breath for a week I guess