[greenbean]

Hi, I'm running Office Home and Student 2007 on Windows XP Home 2002 SP3. My Automatic Updates popups keep telling me it had found updates, and when I click the "Install" button, all goes well except for the Microsoft Office Suite 2007 SP1 update which refuses to install. I uploaded printscreened pictures of the messages I keep getting. My Windows XP as well as Office 2007 are genuine products. What should I do? Thank you.

[Zack Barresse]

Hi there,

Have you tried downloading it (from the MSFT/Office website) and installing locally? It's up to SP2 now. Do you have any add-ins installed? Any other applications which may be preventing a good install of the SP? Make sure all other applications are closed when you do this.

[greenbean]

Thank you. I'll try downloading and installing it manually....

[greenbean]

I downloaded it today (filename: office2007sp1-kb936982-fullfile-en-us.exe ) and tried installing it, and I got the following message when I tried: "The installation of this package failed."

[Zack Barresse]

Perhaps this might be of help...

http://support.microsoft.com/kb/926946
http://support.microsoft.com/kb/943589

HTH

[greenbean]

Thanx, i'll check out your links. :-)
_____________________________

OK, i copied and pasted the instructions from this website [ http://support.microsoft.com/kb/926946 ] to a word document, so that i can study them offline. These instructions seem to apply on the installation i want to do that keeps failing. I will definitely try the instructions and see what happens. :-)

[greenbean]

I followed the instructions on the website, and i got as far as step 5. Then, after pressing Enter, a message appeared that said "The installation of this package failed". See the attachment. Needless to say, no .msp files appeared in My Documents.

[slurpee55]

I have had a similar problem in the past an ultimately found the only way I could get it installed was to see what every component of the update was, find and download each component separately (generally that is possible) and then install them one by one. A huge PITA.

[greenbean]

I have searched all over the internet and was unable to find the separate msp components for this patch, and i also searched for instructions on how to extract msp's from exe's - and got nowhere. It is beyond me! Maybe I will just live with my Ms Office Home and Student as is, and keep ignoring the Automatic Updates reminder in my system try telling me to install the uninstallable SP1 update. :-(

[slurpee55]

Click on the updates icon (a yellow shield) on your PC and then it pops up, select Custom Install. There should be (although I am not certain about a service pack, but I suspect so) a listing of the various parts of the SP. Highlight one and you will see a box at the bottom with information and then a link for more info. make a not of the update number for each of these items (something like "kb123456" for each one).
Go to this page
At the top, enter the update id number (if you wrote down "kb/123456", enter it without the "/" - just as "kb123456."
Hit enter, and you will get a link to the page that contains the download. Go there, download the file to somewhere you can find it easily - I would suggest a new folder on your desktop that you name something like "updates."
Sounds complicated, but after the first time, it isn't.
Then run the updates, one by one.

[greenbean]

Thank you for your instructions. They are not complicated at all. I will do this and report back soon.

[slurpee55]

Good luck! Sometimes even the individual files will not install, and then, well, then you can be stuck, I suppose. There is probably another way around this, but I have never found it.

[greenbean]

Ok, this is what I've done so far: I clicked Custom Install. The only update title that appears on the list is the one for 2007 Ms Office Suite Sp1.

I clicked its "More info" link and it took me to the following site, which is the download site for the above patch:

http://www.microsoft.com/downloads/d...displaylang=en

Lower down on this page I saw an instruction which said, "To successfully install SP1, you must have Microsoft Installer 3.1 (MSI 3.1) or higher. For more information, including instructions for downloading MSI 3.1, please see the Microsoft Knowledge Base article 942101."

I went there (http://support.microsoft.com/kb/942101) and it told me that "This problem may occur if Microsoft Windows Installer 3.1 is not installed. To resolve this problem, install Windows Installer 3.1, and then install the service pack."

It sent me to this website to download this installer (WindowsInstaller-KB893803-v2-x86.exe):
http://www.microsoft.com/downloads/d...displaylang=en

I downloaded it and will install it later when I've closed all my applications, then I'll try installing this previously uninstallable sp1 again.

It also says, "For complete information on installing or upgrading Windows installer, including command line options, please see the Windows Installer Start Page on MSDN." (http://msdn.microsoft.com/library/de...start_page.asp)
I'm wondering if I need to go here afterwards? Time will tell.....

Meanwhile, thank you all for your help and instructions. Wish me good luck! I'll report back here in a while.........

[greenbean]

I tried installing the "Windows Installer 3.1 Redistributable (v2)" that I downloaded earlier (filename: WindowsInstaller-KB893803-v2-x86.exe), and it gave me the following message:

"Setup has detected that the Service Pack version of this system is newer than the update you are applying. There is no need to install this update."

Needless to say, I didn't try to install that uninstallable patch again, because it will obviously not work.

Now I'm REALLY at the end of my tether.

[slurpee55]

aaagh! MS drives me crazy sometimes....I don't know if this will help, but go here:
http://support.microsoft.com/kb/946691
and the "resolution" is about 1/2 way down - or there are work-arounds. Of course, this might not quite be your problem either, but try the software download....