[AOConsulting]

Hi all, i'm hoping someone here can figure this one out...
We have a Win 2k3 terminal server environment where outside factories connect to our system and generate labels in PDF format using our in-house ERP software then print it to their barcode printers.

The drivers and fonts are all locally installed on the terminal server and we've had no problems until recently one of our Asian factories started to generate PDF labels that are badly formatted - bar code is just ASCII symbols, fonts and formatting is completely off. See example1.png attached to see example.

This is not making sense to me because a) no other user has trouble generating and printing the PDF label as they should be and b) the fonts and print drivers are all local to the terminal server and have not been changed, so why then does the factory see it incorrectly?

The factory is connecting out of China. That is the only difference. I have already created/recreated new terminal server accounts for them and yet they still generate badly formatted labels. See example2.png.

Any help would be greatly appreciated. This is a business critical problem for us! Thank you in advance!