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Error 1935: Installation-Problem


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DeviantART DeviantART is offline
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03-Jun-2010, 08:03 PM #1
Error 1935: Installation-Problem
Thanks both of you. I appreciate your replies.

I've been having trouble installing OpenOffice 3.2.1 (full suite) on my system, but the portable-version of OpenOffice 3.1.1 works fine on my computer. So now I'm wondering why the suite wasn't allowing me to completely install it.

I was directed by OpenOffice-volunteer helpers to get a Windows Installation Cleanup-utility to remove any previous versions of OOo, so I did that, but I haven't removed "Microsoft Visual C++" which seems to be a part of the installation, but I'm not sure about it.

Should I also uninstall that or remove it with that Utility program as well?

I'm still unable to install 3.2.1 on Windows XP 64-bit. This installation-problem came to my attention 1st when the OpenOffice installer said I was missing the .msi-file that came with the previous installment of the same program.

Since I didn't know (and still don't remember) which version of that was removed from my system before I tried to install the new version of OO, I just came here hoping there was someone, who's familiar with that app, who might be able to solve this installation-problem: Error 1935

Please follow me as I explain the steps (and messages) I received before I got that installation error-message:

1. Launched installer: OOo_3.2.1_Win_x86_install_en-US.exe

2. 3.2 Installation Preparation-window appears & indicates the following file would be unpacked at that location:

C:\Documents and Settings\Administrator\Desktop\ 3.2 (en-US) Installation Files

3. Then I clicked “Unpack”.

Here are screenshots of OpenOffice windows & install-files that appear after they’re unpacked:
Installation Preparation-window 3.2 (en-US) Installation Files
Installation Wizard-window

4. Then I click “Next” on that same Installation Wizard-window and fill out the Customer Information window.

5. Click “Next” again to get through Setup Type menu (click for screenshot). “Complete” is the default option I accepted on that menu.

6. Unchecked “Create a start link on desktop” and clicked “Install” in the Ready to Install Program-menu appears and I select “Install” on that Installation Wizard-window.

7. That’s when “Error 1935” appears with the following long & incomplete-message (please see screenshot of window):

Error 1935. An error occurred during the installation of assembly ‘cli_cpuhelper,publicKeyToken=”ce2cb7e279207b9e”,version=””,culture =”neutral”,processorArchitecture=”x86”’. Please refer to Help and Support for m...
8. I click “OK” and get the Installation Wizard Completed window. So I click “Finish”.

I have no other explanation of what files I might be missing or why I continue to be denied a full-installation of the program. Like I mentioned before this is the same error-message I get when I fail to install the program on Windows XP 64-bit:

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