[odugurl03]

I have tried to delete the normal.dot files and nothing comes up. I searched the files and folders on the c: I originally had office 2007 and it wasnt working properly and now recently I upgraded to office 2010 and it still doesnt operate properly please help I am at my wits end.

[DaveA]

Does Word fire up at all or what?

[EBSchrader]

Originally Posted by odugurl03

I have tried to delete the normal.dot files and nothing comes up. I searched the files and folders on the c: I originally had office 2007 and it wasnt working properly and now recently I upgraded to office 2010 and it still doesnt operate properly please help I am at my wits end.

Do you mean that you can't find the normal.dot files? If so, that's because they are hidden. You have to hunt through the hidden files in order to delete normal.dot. Make sure Word is closed when you do it! Let us know if this helps.

[odugurl03]

Yes, it fires up but its sits there thinking about opening the file... It always says that it didnt opne up that l;ast time and asks if I would like to open it in safemode...still not opening the document. When I go to run and type in winword.exe word opens up immediately. But it just wont open up saved documents.

[Rollin_Again]

Do you have any antivirus software installed that may have an MS Office plug in?

Regards,
Rollin

[EBSchrader]

Originally Posted by EBSchrader

Do you mean that you can't find the normal.dot files? If so, that's because they are hidden. You have to hunt through the hidden files in order to delete normal.dot. Make sure Word is closed when you do it! Let us know if this helps.

You haven't responded to this posting. Please advise.

[odugurl03]

Im not sure If I have an MS word plug in with my anti virus...how can i find out?

[Rollin_Again]

Which antivirus software are you using? Also when you try starting the application from the command line try using the command that opens it without add-ins and then try opening from the FILE menu.

winword.exe /a

Rollin