[mom2inky]

does anyone contact "customer support" and receive a "Non speaking individual" who you can't understand and/or explain it simple enough without going over it 10 times..ask for an English speaking person?

[Stoner]

Hi mom2inky

Thought I'd mention the moderators don't like individual members starting more than several new threads a week.

I think you just used up your allotment

[Stoner]

Originally Posted by mom2inky

does anyone contact "customer support" and receive a "Non speaking individual" who you can't understand and/or explain it simple enough without going over it 10 times..ask for an English speaking person?

That happens at the grocery store, too _

[Gibble]

Well, if they are a "Non speaking individual" I find they normally don't get hired for customer support

[bomb #21]

Originally Posted by Gibble

Well, if they are a "Non speaking individual" I find they normally don't get hired for customer support

Well that'd be blatant discrimination.



Seriously, if I could think of a way to say "I'd like to speak to a native English speaker" without any possibility of causing offence, I would. After all, I'm usually paying.

[poochee]

Originally Posted by mom2inky

does anyone contact "customer support" and receive a "Non speaking individual" who you can't understand and/or explain it simple enough without going over it 10 times..ask for an English speaking person?

I haven't had a problem because I am a good listener and I understand most accents. I am also patient and if I don't understand I ask them to please repeat. It takes longer, but I have always gotten satisfaction. And in a couple cases special treatment. Some people get a mental block when they hear an accent and don't even try to understand.

PS..Welcome to TSG.

[Stoner]

You've never shopped at my local grocery store ..........

[poochee]

Originally Posted by Stoner

You've never shopped at my local grocery store ..........

I'll bet I can handle it. I live in California. Many, many accents here!

[deh]

It's fairly obvious that outsourcing phone support to foreign countries ultimately lowers the cost of the final product.

Here's a question:
if you knew you were keeping jobs in America, one of the perks of this would be that you would likely have a person speaking good English (unless of course you pressed option 2), would you be willing to pay say $200-$300 extra for a computer?

[NonSense]

Originally Posted by deh

It's fairly obvious that outsourcing phone support to foreign countries ultimately lowers the cost of the final product.

Here's a question:
if you knew you were keeping jobs in America, one of the perks of this would be that you would likely have a person speaking good English (unless of course you pressed option 2), would you be willing to pay say $200-$300 extra for a computer?

Nope, they're just gonna tell you to send it in and pay to get it fixed

Doesn't matter what language it is in, your wallet is gonna end up taking the hit