Try checking your IRQ assignments--this is often a problem:
IRQ conflict or configuration issue
Current ATI display adapters are configured with an IRQ enabled. The IRQ is assigned a specific value by the Plug and Play system BIOS when the system is first turned on. IRQ 9 or IRQ 11 are typical values that may be assigned to the display adapter. If there is an IRQ conflict this may cause the ATI Video Player to hang when attempting a capture.
Check the Windows 9x Device Manager for IRQ conflicts
Open SYSTEM PROPERTIES, select the DEVICE MANAGER tab and double click the COMPUTER selection which appears at the TOP of the devices list. This displays a list of IRQs assigned to the various devices in the system.
Scroll through the IRQ numbers (0 to 15), looking for duplicates. You should NOT have more than one hardware device assigned to the same IRQ number.
Note: You may see one or more "IRQ Holder for PCI Steering" entries. These are fine, you can ignore them. You may also notice that your primary and secondary IDE controllers have duplicate entries on the same IRQ. This too is fine.
HOWEVER, if you see that a single IRQ is assigned to TWO DIFFERENT HARDWARE DEVICES (e.g. a sound card and a disk controller, or a graphics card and an ethernet adapter) then you have a problem.
PCI devices are normally configured during system boot. If both conflicting items are PCI peripherals, check the system setup (CMOS) for IRQ settings.
If one or both of the conflicting devices are ISA cards, you may need to configure them manually, using jumpers and switches, or with a configuration program. Consult the documentation for the affected devices.
Another troubleshooting option is to shutdown Windows, physically remove the conflicting device from the system, and restart. If the lock-up problem disappears, you have isolated the source.
Check the system setup (CMOS) for IRQ settings
Under normal conditions, IRQs are assigned to PCI devices "automatically" by the Plug and Play system BIOS.
However, many system setup (CMOS) programs allow the user to manually assign specific resources (including IRQs) to particular devices or particular PCI slots.
Enter your CMOS setup utility at boot time and check for manual settings. In most cases, these values should be set to AUTO (unless you have a good reason for making a manual assignment).
Update the system BIOS
Some early system BIOSes may not properly handle PCI IRQ allocation. Please check with the system (or mainboard) manufacturer for an updated system BIOS.
Disable the IRQ used by the graphics card
Most recent ATI graphics cards REQUIRE a video IRQ, and do not provide any means of disabling it.
However, some earlier ATI graphics adapters will allow you to disable the graphics IRQ by moving a jumper on the card. (Note that this step will disable WebTV and other Windows 98 features which require the IRQ to be enabled and working.)
To disable the IRQ for the graphics card:
1. Shutdown Windows, power off the PC and open the case. WARNING: Ensure that you ground yourself by touching a metal portion of the case such as the power supply before touching any components.
2. Locate the display adapter, and remove it from the system.
3. Examine the board, looking for a three-pin jumper labeled "INT".
4. To disable the IRQ for the display adapter, place a "jumper block" across the two pins on the "DIS" (disabled) side.
5. Return the product to the system, and turn the machine on.
6. Check Device Manager again, to ensure that an IRQ is not being allocated.IRQ conflict or configuration issue
Current ATI display adapters are configured with an IRQ enabled. The IRQ is assigned a specific value by the Plug and Play system BIOS when the system is first turned on. IRQ 9 or IRQ 11 are typical values that may be assigned to the display adapter. If there is an IRQ conflict this may cause the ATI Video Player to hang when attempting a capture.
Check the Windows 9x Device Manager for IRQ conflicts
Open SYSTEM PROPERTIES, select the DEVICE MANAGER tab and double click the COMPUTER selection which appears at the TOP of the devices list. This displays a list of IRQs assigned to the various devices in the system.
Scroll through the IRQ numbers (0 to 15), looking for duplicates. You should NOT have more than one hardware device assigned to the same IRQ number.
Note: You may see one or more "IRQ Holder for PCI Steering" entries. These are fine, you can ignore them. You may also notice that your primary and secondary IDE controllers have duplicate entries on the same IRQ. This too is fine.
HOWEVER, if you see that a single IRQ is assigned to TWO DIFFERENT HARDWARE DEVICES (e.g. a sound card and a disk controller, or a graphics card and an ethernet adapter) then you have a problem.
PCI devices are normally configured during system boot. If both conflicting items are PCI peripherals, check the system setup (CMOS) for IRQ settings.
If one or both of the conflicting devices are ISA cards, you may need to configure them manually, using jumpers and switches, or with a configuration program. Consult the documentation for the affected devices.
Another troubleshooting option is to shutdown Windows, physically remove the conflicting device from the system, and restart. If the lock-up problem disappears, you have isolated the source.
Check the system setup (CMOS) for IRQ settings
Under normal conditions, IRQs are assigned to PCI devices "automatically" by the Plug and Play system BIOS.
However, many system setup (CMOS) programs allow the user to manually assign specific resources (including IRQs) to particular devices or particular PCI slots.
Enter your CMOS setup utility at boot time and check for manual settings. In most cases, these values should be set to AUTO (unless you have a good reason for making a manual assignment).
Update the system BIOS
Some early system BIOSes may not properly handle PCI IRQ allocation. Please check with the system (or mainboard) manufacturer for an updated system BIOS.
Disable the IRQ used by the graphics card
Most recent ATI graphics cards REQUIRE a video IRQ, and do not provide any means of disabling it.
However, some earlier ATI graphics adapters will allow you to disable the graphics IRQ by moving a jumper on the card. (Note that this step will disable WebTV and other Windows 98 features which require the IRQ to be enabled and working.)
To disable the IRQ for the graphics card:
1. Shutdown Windows, power off the PC and open the case. WARNING: Ensure that you ground yourself by touching a metal portion of the case such as the power supply before touching any components.
2. Locate the display adapter, and remove it from the system.
3. Examine the board, looking for a three-pin jumper labeled "INT".
4. To disable the IRQ for the display adapter, place a "jumper block" across the two pins on the "DIS" (disabled) side.
5. Return the product to the system, and turn the machine on.
6. Check Device Manager again, to ensure that an IRQ is not being allocated.IRQ conflict or configuration issue
Current ATI display adapters are configured with an IRQ enabled. The IRQ is assigned a specific value by the Plug and Play system BIOS when the system is first turned on. IRQ 9 or IRQ 11 are typical values that may be assigned to the display adapter. If there is an IRQ conflict this may cause the ATI Video Player to hang when attempting a capture.
Check the Windows 9x Device Manager for IRQ conflicts
Open SYSTEM PROPERTIES, select the DEVICE MANAGER tab and double click the COMPUTER selection which appears at the TOP of the devices list. This displays a list of IRQs assigned to the various devices in the system.
Scroll through the IRQ numbers (0 to 15), looking for duplicates. You should NOT have more than one hardware device assigned to the same IRQ number.
Note: You may see one or more "IRQ Holder for PCI Steering" entries. These are fine, you can ignore them. You may also notice that your primary and secondary IDE controllers have duplicate entries on the same IRQ. This too is fine.
HOWEVER, if you see that a single IRQ is assigned to TWO DIFFERENT HARDWARE DEVICES (e.g. a sound card and a disk controller, or a graphics card and an ethernet adapter) then you have a problem.
PCI devices are normally configured during system boot. If both conflicting items are PCI peripherals, check the system setup (CMOS) for IRQ settings.
If one or both of the conflicting devices are ISA cards, you may need to configure them manually, using jumpers and switches, or with a configuration program. Consult the documentation for the affected devices.
Another troubleshooting option is to shutdown Windows, physically remove the conflicting device from the system, and restart. If the lock-up problem disappears, you have isolated the source.
Check the system setup (CMOS) for IRQ settings
Under normal conditions, IRQs are assigned to PCI devices "automatically" by the Plug and Play system BIOS.
However, many system setup (CMOS) programs allow the user to manually assign specific resources (including IRQs) to particular devices or particular PCI slots.
Enter your CMOS setup utility at boot time and check for manual settings. In most cases, these values should be set to AUTO (unless you have a good reason for making a manual assignment).
Update the system BIOS
Some early system BIOSes may not properly handle PCI IRQ allocation. Please check with the system (or mainboard) manufacturer for an updated system BIOS.
Disable the IRQ used by the graphics card
Most recent ATI graphics cards REQUIRE a video IRQ, and do not provide any means of disabling it.
However, some earlier ATI graphics adapters will allow you to disable the graphics IRQ by moving a jumper on the card. (Note that this step will disable WebTV and other Windows 98 features which require the IRQ to be enabled and working.)
To disable the IRQ for the graphics card:
1. Shutdown Windows, power off the PC and open the case. WARNING: Ensure that you ground yourself by touching a metal portion of the case such as the power supply before touching any components.
2. Locate the display adapter, and remove it from the system.
3. Examine the board, looking for a three-pin jumper labeled "INT".
4. To disable the IRQ for the display adapter, place a "jumper block" across the two pins on the "DIS" (disabled) side.
5. Return the product to the system, and turn the machine on.
6. Check Device Manager again, to ensure that an IRQ is not being allocated.
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