[minkabelle]

Ok, I'm going to be honest with you here. This is a question for an assessment I have and I need some ideas. I don't expect anyone to answer the question for me but any suggestions / ideas would be appreciated.

Q) Imagine that you are currently working on the help desk for a large organisation. A staff member calls with a problem that they are experiencing in a MS Word document. They have a colour photograph that they scanned in GIF format. When they print their document the photo appears to be of poor quality. Write an imaginary dialog between yourself and the staff member that works through as many possible causes and solutions to this problem that you can think of. Your dialog should cover / include organisational requirements for logging, recording and following up the call.

Your answer / conversation should:-
a) determine the details of the clients problem,
b) prioritise the clients problems and hypothesise solutions
c) test the intended solution before implementation
d) carry out the agreed solution
e) check that the solution has worked properly
f) prepare a report

Sheesh! They don't ask for much, do they?

So far, I've come up with one solution that the staff member rescan the image as a BMP or JPG instead of a GIF as GIF's are best for 'flat images' made up of flat areas of a limited number of colours such as logos and line drawings.

Any ideas?

[slipe]

TIFF is probably the best format for a scanned image. JPG isn’t a good choice for that as you have to get into compression quality with them.

There is also a question of the resolution they scanned. If you scan at 300 PPI you are getting everything in a good photo. 200 PPI would probably be fine.

Word doesn’t have problems with images that are large from scanning at a high PPI. I just inserted a full sized 7Mp image from my camera that is 20Mb and Word sized it to the width of the document. It can then be resized easily in Word if that is too large.

[minkabelle]

Noted! Thanks slipe.