[taglady]

For the past 6 days, I have been trying to scan from the HP officejet 6310. It prints, copies, and faxes only pc generated coversheets. I have uninstalled and reinstalled software a zillion times and the error "hpqscnvw has encountered a problem and needs to close hpqscnvw.exe - application error". When I try to scan from Windows Image Acquisition, I get the error "Generic Host process for win32 services has encountered a problem & needs to close". When I tried HP supports fix for the WIA, It still gives me the same error. Any Ideas??????????

[slipe]

ARS had a thread on that which seems to have been resolved: http://episteme.arstechnica.com/eve/...m/673006391831

[taglady]

Thanks, but that didn't work either! Any other advise????

[RootbeaR]

Originally Posted by taglady

Thanks, but that didn't work either! Any other advise????

Have you installed IE7? If you did update, Had you disabled anti-virus first? Apparently there are some issues with HP and IE7. Try running HP update.