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Scanjet 4890 software causing a conflict


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Rob1960's Avatar
Computer Specs
Member with 69 posts.
 
Join Date: Mar 2007
Location: West Virginia
Experience: Intermediate
25-Mar-2007, 09:59 PM #1
Scanjet 4890 software causing a conflict
I just got a new HP Scanjet 4890 and it's primary software, "HP Solution" version 50.0.152.000 is conflicting with something.

When I click on HP Solution, my computer monitor goes black for about 4 seconds, and then it lights up again, but all the icons including the HP Solution screen, are in harsh, abnormally vivid colors. When I close that program, there is again a 4 second darkness, and then the screen lights up and is perfectly normal again.

My system is Windows XP on a Dell dimension 4500. the monitor is a Dell E196FP 19-inch Flat Panel Monitor.
kiwiguy's Avatar
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Location: New Zealand
26-Mar-2007, 07:16 AM #2
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