[MightyQueenC]

Have tried everything I can think of and am now going in circles.
I've trouble-shot everything in the manual, but am getting frustrated and confused.
This computer now sees the camera (finally) but I get this error message.
Here is a screen shot of the error and one of my device manager, so maybe the pictures will speak for me. On the camera screen it shows USB mode Normal (all white) and full battery. Sorry for the quality of the camera one; I clicked when I should have clacked. Oh, and this computer is an XP SP2 (the rest of the specs in profile are the same)
Please help? Thank you in advance.

[slipe]

Steve tested a dozen different models of Sony Cyber-Shot DSC 3.2 Mb cameras. A model would let us check Sony to see if they have anything to say about your camera and XP. Maybe they have a patch.

[MightyQueenC]

Steve? Here's the camera specs: Sony cyber shot 3.2 smart zoom DSC-P52

On the computer that is XP SP1, I just plugged it in, turned on the camera, and it worked, this computer is the same set up (I believe) but is XP SP2, if that makes a difference.
When I turn the camera on, the camera screen as stated above states it's in USB normal mode, full battery but the screen never changes to the next step. It starts out with the red dots, then quickly change to white, then nothing, just the same screen. The instructions say to wait a while, but I do until the batteries drain, then replace with fresh ones. How long a while should I wait? It's very frustrating and I know it must be something (obvious) I'm missing.

Thank you, slipe, for your reply and I'll check back after work tonight.

[slipe]

I’m like you. Everything I have plugged into XP just works without anything else being necessary. I don’t quite understand why Sony has this utility for connecting USB to XP but you might give it a try:

http://esupport.sony.com/US/perl/swu...d=1452&os_id=7

Steve’s Digicams BTW.

[MightyQueenC]

That's one of the 1st things I tried, when I was Googling for solutions at the Sony site and before posting here, but thank you, slipe.

It downloads OK then I double-click it (camera unplugged at the time) then plug camera in and ...*nothing*

I wonder if I am plugging it into the wrong "thingie" plug in th back of the computer?

I'll play with it a bit after work and post back here. Again, thanks for your help.

[Blackmirror]

Has this ever worked

Have you got any usb ports on the front Sista

try clicking on the usb in dfvice manager and updatiung the driver

have a look here as well
http://www.microsoft.com/windowsxp/u.../transfer.mspx

[MightyQueenC]

Nope, just the back. I'd post a pic of it if I could.

(see 2nd attachment for available ports ~ or at least I think that's what it's telling me )

I'll fiddle around after work, for which I am now incredibly late for.

Laterz and thanks for popping in.

[Blackmirror]

I will see what i can find out

[slipe]

If the thingy is built into the computer and the plug fits OK then you have the right place.

If you have another USB device that is working you might try unplugging it and using a thingy you know works.

I’ve never had it work when the automatic install didn’t work, but you could try Control Panel > Add Hardware. It will take you through a wizard that will probably dead end somewhere, but since you aren’t getting anything at all when you plug it in you will know whether it is still seeing something when it searches.

Have you run the computer through Windows Update? It probably won’t help but you never know. And it isn’t a waste of time as you are probably missing a lot of security updates if you haven’t connected with them recently. In Internet Explorer > Help > Online Support. I just looked at Belarc Advisor which lists my “Microsoft Hotfixes”. I can tell exactly when I got the computer because there are probably 40 updates I loaded the first day on a new computer – first thing I do once I get it running. Most are security but there are some that fix little glitches – maybe like not seeing a P52.

I have one concern about what you have said. You say that now the computer does nothing when you plug the camera in. It should give you the new hardware dialog every time. Did the new behavior start when you installed the Sony USB driver? It seems odd to have a USB driver for XP.

[MightyQueenC]

Originally Posted by slipe

I have one concern about what you have said. You say that now the computer does nothing when you plug the camera in. It should give you the new hardware dialog every time. Did the new behavior start when you installed the Sony USB driver? It seems odd to have a USB driver for XP.

Nothing comes up, so I went go add hardware (and yes to all of your previous quote) and here's my screen shot answers (see attached).
Please ignore the messy desktop.
Also, that Sony USB thingie I downloaded (att #4) ... I wonder if it should be saved/opened whatever in another area of the comp and not just willynilly anywhere ... Gahhh I'm stuck.

I have to be away for a couple of days, but will return and check for (any) replies. Thanks, slipe and Sista.

[slipe]

So you followed the instructions on the Sony page to open the downloaded file and run Setup.exe? And it put the driver on the desktop? Odd behavior even for Sony.

[bonzobob999]

Hiya sexy

Just a heads up here but I don't see any reference to USB2 in your device manager and I believe that camera is USB2 compliant.....that may be your problem, whilst I think USB is backwards compatible I don't think a USB2 device will work properly if your MOBO only supports USB1, perhaps a BIOS upgrade?...I could be wrong...of course ....................have you thought of just getting a cheap card reader for the memory stick in the camera?

Bob.

[slipe]

Originally Posted by bonzobob999

Hiya sexy

Just a heads up here but I don't see any reference to USB2 in your device manager and I believe that camera is USB2 compliant.....that may be your problem, whilst I think USB is backwards compatible I don't think a USB2 device will work properly if your MOBO only supports USB1, perhaps a BIOS upgrade?...I could be wrong...of course ....................have you thought of just getting a cheap card reader for the memory stick in the camera?

Bob.

Does your device manager show USB2? Everything in my computer is USB is 2.0 high speed compliant and includes the main bus, a card reader and two PCI expansion boards. None of it says anything about USB2.

The P52 is USB2 but I haven’t heard anything about problems with backward compliance.

[bonzobob999]

Originally Posted by slipe

Does your device manager show USB2?

Yup! It says USB2 Enhanced host Controller............I guess theres a first time for everything.......like I said I could be wrong buts its worth checking out..no?

[smg1954]

I have a Cybershot & I just use a card reader it is the best option.