[matrix4]

HI THERE!
I NEED SOME HELP PLEASE!
always when i print a picture,i have a white border on the bottom of the picture.(about 8 mm thick)
looks like the picture is a little out of the center(towards the top) i tried different settings
already(with border and without border)always the same result.
please any body help me!
thanks!
matrix4

[Noyb]

If your using HP's Image Zone for the printing ... I'd try something else.
I use the freeware Irfanview ... to replace Photo Gallery and Image Zone
http://www.irfanview.com/

Is this just one picture .. or all ??

[matrix4]

hi there!
all picture in 4x6 format
when i make a direct copy the same thing(scan and print)
any help?
thanks

[Noyb]

I’m still a little confused.
Not enough info to determine if the problem is your Printer, Software or Picture
A Picture with a white border .. the border would not be seen if printed on white paper.

I’ll PM you my Email address so you can Email me a sample picture.

Or … Here’s a 4x6 picture, How’s it print ??

[Guyzer]

What type of paper selection have you made. One with or without a border? It will make a difference what your computer / printer thinks.

[matrix4]

hi there!
i can not select with border or without,still the same thing(picture) comes out.
i would like to send a sample picture,but when i scan the picture it wont scan the white border,only the image.

[matrix4]

ok,now how can i add a picture to my message?
please help!

[matrix4]

hi NOIB! can you please get me you e-mail address,so i can send you a picture.
thanks
matrix4

[Noyb]

Sent address again via Private Message.

I wanted to see a picture you were trying to print .. before its printed.
Are you using 4x6 print paper ??
Have you ever been able to make a 4x6 print ??

OK .. Just now got it.

[matrix4]

yes,4x6 kodak picture paper.

[Noyb]

Working on it .. Can you Email the original photo ??

[matrix4]

the prints look like the moving to the top a little(out of center)

[Noyb]

Got it.
The picture you're trying to print is not a 4x6 .. It's 4x5.333 ..
So if you fit the width .. there will be .6667 left over.

I think we need to give you lessons on cropping to fit.
the third attachment .. I've cropped the width so that it fits a 4x6
Does this make sense yet ??

I've returned a resized (printable) photo via email

[matrix4]

that is strange,when i use my canon i560 it comes out normal.
normaly i dont have to crop any picture before printing.i can take any picture size and print it to 4x6 if i want.
when i do a direct scan and copy the pcture has the same white strip.
i thing something wrong with the printer.
i tried to put an original picture under the glass scan it and the same thing(white strip)
what do you thing?

[Noyb]

Print the picture I returned via Email ... Does it print OK ??
What Program are you printing to the HP with ??
HP Image Zone by chance ??

I Don't think it's the printer .. just procedures/programs