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Solved: Otek 35mm Film Scanner


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ljc452 ljc452 is offline
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27-Dec-2008, 12:05 AM #1
Unhappy Solved: Otek 35mm Film Scanner
I purchased the Otek 35mm Film Scanner Model No. FS35I from Deals Direct and cannot install properly. I rang Deals Direct and they gave me the number to ring Ozical Technology but I couldn't understand her. She sent me an email but I still can't make it work. I am fairly new at this so if anyone can help, I would really appreciate it. I am running Windows Vista Home Edition. It installs the CD ok but then comes up with "Cannot find camera. FilmScan MFC application has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
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etaf   (Wayne) etaf is online now
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27-Dec-2008, 04:48 AM #2
when you plug it into the USB what happens ?
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27-Dec-2008, 05:27 AM #3
Red light comes on and stays on.
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etaf   (Wayne) etaf is online now
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27-Dec-2008, 06:21 AM #4
does windows come up and say - new hardware detected ?

withit plugged in
if you go to device manager - is it listed there at all
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27-Dec-2008, 06:39 AM #5
HI ive just bought the same thing. Having the same prob says cannot find camera, red light is on but cant seem to do anything
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27-Dec-2008, 11:03 PM #6
Otek Scanner Problem
Hi, I have the same problem. Very frustrating. Has anyone found a solution yet? I'm running Windows XP. I would prefer not to have to return the goods.
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28-Dec-2008, 05:23 AM #7
so thats 3 of you all with a brand new scanner and all with the same problem
sounds like a product issue to me
not working on vista or XP

do you have a website listed - i cant find one - there maybe a support forum / driver download, where you can get a new version of software
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Please let us know what the final solution was to any problem posted
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29-Dec-2008, 01:00 AM #8
Another One!
I also bought this product and am having the same problems. I dowloaded the new driver and windows picks it up, now when i plug the scanner in a message says camera not connected. This is very frustrating!! It cost me over $140!! Any help?????
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29-Dec-2008, 06:06 AM #9
I contacted www.ozicaltec.com‏ with regards to this problem. They replied with
May you try to remove the previous driver and try to install the update
driver version from the website:
www.eu3c.com/sup.html

I downloaded the file but I haven't been able to open it as it is in .rar format. I have sent another email asking if they can send it in winzip form but haven't had a reply yet.

Regards
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29-Dec-2008, 06:32 AM #10
this program
izarc
http://www.izarc.org/download.html
will open rar files
its also free to use
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29-Dec-2008, 06:38 PM #11
I also purchased one of these from Deals Direct and was given the same number to call. I am awaiting an email response.

I have tried the link posted by GDKIWI (I'm running XP) but didn't have any luck. Whether I use this link or the CD provided I get the message "The class installer has denied the request to install or upgrade this device."

I think I'm about ready to send the product back!
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29-Dec-2008, 08:39 PM #12
Hi I have exactly the same problem, is the EU3C the same as the FS35 I film scanner? I have the FS35 I film scanner, this is very frustrating!
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29-Dec-2008, 09:00 PM #13
Thumbs down Otek FS 35 i
Hi

I think it is the same, just a different name. I have decided to send mine back. It seems there are a lot of people with this product experiencing trouble.

I noticed on another site that some people actually got it to work once or twice and then it didn't work the next time.
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30-Dec-2008, 12:24 AM #14
I too have the same prob. I dont have time to mess around with complicated installation of software. They make out that its really easy to use, and u almost need to be a rocket scientist to be able to work the software of the device. If anyone has found a solution, could you please let me know.
Thanks
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30-Dec-2008, 12:36 AM #15
Thanks for replying, I don't know what to do, it is very annoying as I was so looking forward to using this and as mumma74 said, they make out like it is really easy to use, maybe it is, if it can be installed first!!! How do you go about returning it, I bought my on dealsdirect.
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