[Sesli]

Hi - I SO hope someone here can help me. My OS is Windows XP Home. I've just bought a new Fujifilm Finepix J150W to replace my old Finepix so already had Finepix Viewer loaded. New camera came with Finepix Viewer S so have installed that too. Problem is that my computer won't recognise the new camera. I've tried plugging it into USB ports on both the front AND back of the computer but no success. Found New Hardware Wizard just keeps telling me "Cannot Install This Hardware". I've tried it with the Owners Manual CD in the computer and also with the Finepix Viewer S CD in. I've tried downloading relevant drivers from the Fujifilm website. I found instructions through Google for checking for driver.cab and ptpusb.dll, both of which are on my computer in several places, but this seems to make no difference! I've tried plugging my camera in to a friend's computer (also Windows XP) which recognised it straight away so I'm assuming there's some sort of problem with my computer but I have no idea what! I've also EMailed Fujifilm direct asking for the latest driver for that particular camera but as I've already downloaded it from their website I don't hold out much hope. Seriously frustrated that my new $300 camera is absolutely useless if I can't download my pics

Please, please, please help me! xxx

[Hughv]

I would uninstall all the Fulj software and start over with the new version. You probably don't need any of it.
Even better, lose the Fuji stuff and install Picasa.

[Sesli]

Hi Hughv - thank you for responding so quickly. I tried Picasa as I saw your reference to it in another thread but that made no difference to the computer recognising the camera - Picasa didn't list it in the devices either. Mind you, I still had all the Fuji stuff on too. Another thing I forgot to mention is that I moved to Australia from England and since getting here, I've had several things that the computer won't recognise - new mobile phone, mice, webcam etc which makes me think there's something fundamentally wrong with my computer's way of recognising drivers - moving country wouldn't affect the computer would it?!!! Will try uninstalling Fuji stuff and start again but the problem seems to be with the initial connection of the camera - would the driver for it be in the Fuji stuff? I thought most stuff these days was plug and play and as I say, it worked fine in a mate's pluter. Oh well, will report back once uninstalled and reinstalled etc!

[Hughv]

I have seen many computers with multiple camera software installed (The parents' camera, the kids', old cameras no longer used, etc. In all cases so far, uninstalling the old software and installing Picasa has cleared things up. In most cases, Windows will handy all the chores with no additional software at all, but Picasa is an excellent organizer and well worth having if you spend some time learning how to use it(One Organizer to Rule them all!).
I could rant about how these camera companies are trying to take over your computer with no thought to the problems they create, but I won't.
Same problem with printers.

[muppy03]

This works but you might need to do it twice.


Every time a USB gadget is plugged into a computer then removed it leaves a ghost of itself behind. This confuses windows sometimes as it sees the ghost rather than the device you have just plugged in and this seems to be the cause of the unrecognised / malfunction error This is mostly caused by NOT using the safely remove hardware icon located on your task bar.

Note This Ghosts are not actually items installed just a presense of what was installed.

• Make sure the problem USB device/s are not connected in your case the camera
• Right click my comp then choose properties then choose advanced tab.
• Click on environment variables down at the bottom of the page.
• Choose new in the SYSTEM variables box. (if you choose User box the changes are only made to that particular user)._
  A new Box will open..
• In Variable name type: DEVMGR_SHOW_NONPRESENT_DEVICES
• In Variable value type: 1
• Then click ok, ok and ok..

Now open up device manager. To do this Right click my comp choose properties then choose hardware tab then click on device manager. When device manager opens , click view(at the top} then select show hidden devices.

Device manager will now show the usual hidden devices and the Ghosted ones. The Ghosted ones are recognisable as they are shadowed/greyed out.


Expand USB Controllers by clicking on the + sign. Uninstall each ghost showing.(probably several entries). If you have and entry called other or unknown devices do the same. Next Check under Disk drivesYou might see several entries relating to your Fuji Camera . Right click these entries and uninstall. In my case I went through every item in device manager and got rid of all my ghosts.

Now unplug ALL USB devices and reboot . Have a nice clean stack of USB’s available. (Sometime rebooting twice helps)

Once rebooted the Device/s should be recognised as new harware. If not do the same a second time.

[Sesli]

Well I've tried uninstalling Fuji stuff then reinstalling but no joy. I've also tried uninstalling Fuji then installing Picasa but pluter still not recognising camera. Gotta be some sort of driver problem but I don't know how to fix it :.(

[muppy03]

Try my fix

[Hughv]

Are you following the camera's instructions? Some cameras have to be on, some off.
Have you looked in My Computer? Are you using the "Import" tab in Picasa?
Do you get a sound when the camera is connected? What, exactly happens when you connect?
Are you using a hub?

[Sesli]

Hi muppy03 - thank you for your response. Gone through the ghost files and uninstalled everything you've specified apart from the ones listed under Other Devices - it lets me click on Uninstall but they're still there afterwards! Going for my first reboot now so will get back to you when done.

[Sesli]

Sorry, got really late so had to go to bed! No joy after first uninstall/reboot so about to try again but really not holding out much hope now. Hughv - I'm afraid I'm one of those sticklers for following instructions which is why I'm SO frustrated that it's not happening. Not showing in My Computer or Picasa's Import section - not anywhere! Has to be connected, THEN turned on and apparently it makes a difference if you press the Playback button or the Power on button so tried the one they specify first but also tried the other one when that didn't work! No hub, just the front USB ports on my computer (have also tried back ones too just in case problem with front ones). I even started wondering if I'd got USB1 ports while the camera is USB2 but double checked owners manual and def USB2!

OK, when I connect camera to computer then turn it on, I get the Found New Hardware Balloon which states "USB PTP" then flashes to "Digital Still Camera" and back again, then the Found New Hardware Wizard starts up. I've then tried installing automatically and also from a specific location but it doesn't let me specify exactly where I think there's a driver, only c: or d: etc. I've tried it with the Fuji CD in and also without. The wizard then searches, sometimes it gets your hopes up by looking like it's copying files, but it always ends with: Cannot Install this Hardware, There was a problem installing this hardware: USB PTP, An error occurred during the installation of the device, The data is invalid. So you have to click Finish then you get a new balloon come up saying your hardware probably won't work properly!

No pressure but I'm pinning all my hopes on you guys! ;-)

[muppy03]

I even started wondering if I'd got USB1 ports while the camera is USB2 but double checked owners manual and def USB2!

Did you actually check device manager? what Is your service pack current?

Ok uninstall all fuji software and camera (including ghosts, camera and usb ones) again. REBOOT

Download and Run ATF Cleaner
Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.
Make sure that all browser windows are closed.

• Double-click ATF-Cleaner.exe to run the program.
  Under Main choose: Select All
  Uncheck Cookies if you do not want them deleted. (If deleted, you will likely need to re-enter your passwords at all sites where a cookie is used to recognize you when you visit). Click the Empty Selected button.

If you use Firefox browser

• Click Firefox at the top and choose: Select All
  Uncheck Cookies if you do not want them deleted.
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser

• Click Opera at the top and choose: Select All
  Uncheck Cookies if you do not want them deleted
  Click the Empty Selected button.
  NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

REBOOT

Note I always run ATF before installing cameras, ipods etc.

Then try just installing the camera without the fuji software like what Hughv said you probably dont need it. ( I can use my daughers Fuji camera on my my comp and I have no Fuji Software installed.

Lets see what happens...

[Sesli]

Service Pack 3 and automatically update Windows when there's an update.

Tried uninstalling all ghost items but as said for some reason can't Uninstall any ghosts under 'Other Devices' - lets me click Uninstall and looks like it's doing it but ghosts still there afterwards. Rebooted twice but still the same.

Just nipping out for milk (need it for all the coffees I'm drinking while trying all these things with the pluter!) then I'll do the ATF thing and report back later!

Thank you again for all suggestions - I'll try anything!

[Sesli]

OK, followed all instructions but still exactly the same thing with the Hardware Wizard. Forget the milk for coffees, now need copious amounts of tobacco and alcohol! Is there any way of updating the Hardware Wizard or maybe the drivers? As I say, I downloaded a driver direct from Fuji website but nothing. I've tried Googling for driver updates but just get directed to Driver Cure or some such Registry cleaning thing that I'm very suspicous of. Wondering if buying a separate card reader might be the way to go, but who's to say the computer would recognise that?! Plus I've got pics on the cameras internal memory which a card reader wouldn't help with. I'm seriously losing it now :-( Any other ideas? Please!

[slipe]

I was just reading a review of the Fuji F200 and it specifically mentioned that you could move files to the card from the permanent memory. You might check your manual to see if yours will do that.

For the price of the tobacco and booze you could probably get a card reader and end the trauma if you can move the pictures.

Have you tried unplugging a USB device you know is working and using that slot?

[Sesli]

Yeah I was wondering if I could copy the pics across - nothing mentioned in the manual but going through the menu on the camera there's a copy option so thinking probably yes.

Yes tried different USB slots including ones that have had things working in them. For some reason my computer just doesn't wanna know. The thing I keep going back to is that it worked straight away on a mate's so it can't be the camera, software or cable. It's gotta be something with my computer but I have no idea what :-( Plus I got a new mouse a while ago which had exactly the same problem so I got my money back and bought a different mouse (Logitech) which works but only with an adapter on and in the serial port rather than USB. Also when I moved to Oz I got a new mobile but the computer wouldn't recognise that either. Just don't get it :-(