[janicekg]

We got the trojan horse virus. I don't know if it caused these problems, but we can't connect to the internet and the tech said it "pings" but can't decode the information to display it. So we were going to back everything up and clean the hard drive. But we can't. When we try to we get a message that the information is write protected. Any idea how to correct this to save the information before we clean the hard drive?

[JSntgRvr]

If you are using IE 6.0, attempt to remove "Microsoft Intenet Explorer and Internet Tools". You will receive an option to repair the Internet Explorer. select that Option and follow instructions on screen.

If this does not resolve the issue, search for the file ie6setup.exe and double click on it. Reinstall all components.

If you are using IE 5.0, search for the file ie5setup.exe and double click on it to refresh its installation.

Remove and reinstall Dial-up Networking:

Click on the Add/Remove Programs in the Control Panael. Select the Windows Setup tab. Scroll down to Communications and double click on it. Remove the check mark from Dial-up Networking and click Apply -> Ok. Restart the computer.

Repeat the same process above, except that this time around put a check mark on Dial-up Networking, click Apply -> Ok, restart the computer.

Let us know how it goes!