[Goku]

Uninstall the application and do the following:-

1)Download RegSeeker from any of the given locations.

http://www.majorgeeks.com/download2579.html
http://regseeker.en.softonic.com/
http://www.freewarefiles.com/program_9_100_9453.html
http://www.cnet.com.au/downloads/0,2...594470s,00.htm

2)Open RegSeeker and go on the Clean the Registry tab.
3)Check all the boxes and click Ok.
4)After the scan is complete,it will list all the invalid entries on your computer.
5)Press Ctrl+A to select all the entries.
6)Now press the Delete key to delete the entries.Make sure Backup before deletion box is checked.
7)It will prompt for a Backup name.Give one and click Ok.
8)It will delete the files and store a Backup.

In case something goes wrong and you have to restore your registry,do the following:-

1)Open the RegSeeker file.
2)Go to the Backup folder inside it.
3)There you will find a file with your suggested name.
4)Double click on it and it will ask if you want to add the information to your registry.
5)Say Yes to the prompt and your registry will be succesfully restored.

If the prompt doesn't come up,instead an Open With dialogue box pops up,do the following:-

1)Click the Browse button.
2)Locate the following:-

X:/Windows/Regedit
(X stands for drive letter where Windows is installed.)

3)Check the box which says Always use the selected program to open this kind of file.
4)Click Ok and you are done.

Then reinstall the application.By the way,good reply to Amanda.Good Luck.

[Jock Snow]

Hello Goku. Thank you for your kind offer of help re: RegSeeker. I have been using RegSeeker for some 3 years now and unfortunately it doesn't remove the file I was referring to. I had already tried that option so wherever this file is located on my PC it is obviously outwith the reach of RegSeeker but thank you very much anyway.

Regards, Jock.

[Tom Gallagher]

I just purchased the software to rid myself of Isass.dll and a couple of other nasties. When I went to down load the software from Reg Cure, my windows shut down. I tried to down load twice more with the same results. So I called American Express and told them to cancel the trade. May be the result of the nastie, itself, for when you go to disable it or remove it, the thing shuts you down. Tom Gallagher, Georgetown University (faculty)

[WhitPhil]

If you need help in removing nasties, download, install and run HiJackThis

Do the Scan and then copy/paste the created LOG file back here in a reply post for review.

Also provide some of the symptoms you are experiencing.

[Goku]

Welcome to TSG Tom

Thanks for giving your time to this thread as your first post and posting your valuable experience. However, if you read other posts, you will observe that all of them have got almost the same problem as you have got. We are really looking to sue them or atleast get back a refund but I don't think it is doing much help. However, for your problem try reinstalling and then uninstalling the program. Also, try my solution that I gave for Jock. Who knows it may work? Once again, thanks for the review and join the revolution.

[mesmd]

Originally Posted by AcaCandy

Broledh, I've edited your post, I'd suggest that you review the forum rules prior to posting again, otherwise, your stay here will be very short.

Hi AcaCandy,
I just joined your board and thank you for allowing me membership. I was wondering whether to purchase Regcure and read Broledh's post and link about Regcure complaints. I have 2 Reg. cleaners that work well and was about to buy Regcure as it found > 200 Registry errors on mt computer after just cleaning it with my 2 cleaners!
I am not going to purchase it now as my system runs great. My question is related to what Broledh's post violated and exactly why you reprimanded him?

Thank you for your reply, as I do not want to violate your rules.

Miles

[Davec]

The simple thing to do would be to read the rules yourself. The link is at the top of the screen.

[mars_bar]

New to the site but I've used it on many prior occasions.

Just wanted to thank everyone for their input on RegCure as I did both install and run it, though I wasn't silly enough to actually follow through with the recommendations without checking out others' experiences 1st.

Great thread and I'm pretty sure it's saved me a whole world of hurt.

Thanks again and cheers,
Mars

[blues_harp28]

Hi mars_bar and welcome to TSG.

[Highball]

Concerning Regcure / ParetoLogic ... I will NEVER again lay my hands on any of their products !!!!!!!!!!
In fact if i could, i would tag them as shadies. I downloaded Regcure to find out if any other registrycleaners could be useful - other than CCleaner.
Regcure found 1211 errors. When i saw that i clearly got suspicious, since i clean the registry manually and therefore to a certain point, have an overview of problems occuring on my puter.
Suspicion: TOO good to be true, and later it confirmed EVERY suspicion i had.
Event: I purchased Regcure to test it, and with an open mind i installed and did a fully functional search and clean up process.
Result: It cleaned up and REMOVED >>> FULLY functional links <<< and made a mess of my startup menus. It certainly did NOT clean up my registry as promised. In fact, making a mess of my startup was the only real thing i could see, had a result.
Conclusion: It pops up with a HUGE amount of false positives. CCleaner DID find some real occuring errors. I didn't repair, but tried to see if Regcure could spot the errors - RegCure could NOT !!!

FRAUD: After a few days of purchase i suddenly saw in my mailbox that they had confirmed the transaction through CLICKBANK. Not only that, but OVERBILLED me ...

They actually automailed me two confirmations on the same transaction order#.
I mailed them and told them FRAUD. I wrote that i would uninstall their product since it didn't work properly, worked by creating errors and because i was doublebilled. And since they offered a 60 day refund guarantee, i simply had the right to get my money back.
I told them that i would report them to the police if i didn't get my money back within a week.
I did get my money back (not at the same time, but within one week) - the original amount and the overbilled amount.

So how do i rank them: As a shady company, a product without any real value and function as claimed - and the staff: A bunch of crooks.

Do NOT touch Paretologic !!! Do NOT touch RegCure and do NOT touch Xoftspy.

CCleaner on the other hand is a worthwhile effort do download and install:
They don't demand or claim any money, CCleaner isn't that good, BUT it is certainly an honest product that DO work, and that DO help cleaning up.
It doesn't claim much, but simply works. And it can help clean up entries in remove programs that XP can't delete. Further it works well with startup programs, so you can control the startup / system items.

If anybody doubt my obstacles with RegCure and/or Paretologic claim otherwise - i have the full e-mail correspondance and would HAPPILY forward the mail.

... Highball

[Pareto Rep]

Dear Highball

I am sorry to hear that your experience with our product was not what you had hoped it would be. Although many people experience frustration when attempting to clean their registry, we find that the majority of our registered customers do find the product and our customer support quite helpful. I am pleased that you received your refund in a timely fashion and do wish you the best of luck with your future computing endeavours.

Kindest Regards
Laura
Paretologic Liaison

[Highball]

First a polite hello ... and thank you for your reply.

Next ...

it was not only NOT, what i hoped it to be - it was a completely bad experience.

1. How do you explain missing support when i come up with technical questions - i.e. no received replies

2. How do you explain that it deletes completely and fully functional linkage in the startup menus

3. How do you explain that all the entries and keys in the registry that i.e. CCleaner could find - could NOT be detected with RegCure
... and after checking the entries in the registry manually, i found them legal to clean !

4. How do you explain the phenomenon that every time i did a completely search (and tagged ALL options) RegCure i.e. came up with 10 different # of errors in range from 609 to 1211 detected errors which could be "repaired"
In the 10 times run test, i did not repair anything, but did a complete new scan, so nothing should actually be changed !
... False positives to "scare" and lure consumers into buying the product ... seems probable.

And since you seem a decent person, but words can be rethoric:
5. HOW do you explain that i was doublebilled on the same purchase

6 ... and finally how do you explain that i when i later searched the net found a LOT of articles and complaints about the EXACT same kind of the above experiences

I AM curious, how you explain all that.

Mayhaps that since some still rate you as rouges and since you only a short while ago was taken off the rouge list, the policy to lure customers, fraud policy and avoiding support tells the truth rather than fine words and explanations

Actually i don't find i can trust any explanation, but it WOULD be interesting to read how you DO explain all the above ...

I am listening ...

Sincerely Highball

P.s. No it's not the least an endevaour. It is time consuming. Manually cleaning works - but not something i can recommend inexperienced users.
I CAN on the other hand recommend CCleaner, i don't make a backup copy of the registry since it is safe to use.
I DO make a system restore backup every week. That is also a recommendation.

[Pareto Rep]

Hello Highball

Thank you for your response. I will do my utmost to address your questions and concerns. Please know that it is not our intent to cause you frustration.

#1. You state that you received no contact from our technical support department. Each support ticket is assigned a ticket number. If you could please provide me with your support ticket numbers, I would be happy to investigate this for you. Also, you do mention that you received a refund within 1 week of purchase, which indicates that you did in fact have contact with our support department.

#2. Every computer is different so it is impossible for us to give exact information on this without knowing your system.

Registry items listed on the error list can be invalid when associated with non-existing folders or files. However, some entries may be valid. It is recommended that you only remove items that you know are invalid.

RegCure is one of the safest removal tools on the market and it is rare that it will remove something that a user requires but it can happen. RegCure does create a backup and restores easily if something is found to be awry after a cleaning.

#3. As we do not sell or support the registry cleaner that you are referring to, we cannot comment on their ability to scan and remove items.

#4. There are a couple of possibilities for what you were seeing.

Most often, this situation involves the removal of empty registry keys. Frequently the registry items are removed by RegCure and are re-created during regular computer operations. For example, Microsoft Windows creates empty registry keys that are safe to delete and then are automatically generated again by the operating system. You can add these items to your Ignore list if you do not want to see them in future scans.

You can send items to the Ignore list during step 3 of the scan process. The items are not removed and RegCure will ignore these entries in upcoming scans.

#5. It is true that in 2004, ParetoLogic was included in this list. ParetoLogic’s main sales channel was, and is, affiliate sales and though most of the ParetoLogic affiliates conducted themselves in an appropriate manner, there were some that used poor marketing and/or advertising tactics that were not well accepted by the Internet community. ParetoLogic subsequently formalized its affiliate policies and instituted monitoring methods to remedy the situation at which time ParetoLogic was removed from Spyware Warrior’s Rogue list (later in 2004).

• Established in 2004, ParetoLogic is a member in good standing with the Better Business Bureau
• ParetoLogic and its CEO have been the recipient of several awards including Entrepreneur of the Year, Emerging Technology Company of the Year, and Innovative Excellence
• ParetoLogic currently has seven products on the market, several of which have received public acclaim and awards
• ParetoLogic products are available in eight languages in seventy countries around the world
• ParetoLogic offers a 60 day money back guarantee on all of its products
• ParetoLogic has a dedicated Customer Support Team. Their genuine desire to help people out often results in them helping customers with general computer use and maintenance issues and has garnered ParetoLogic a large number of loyal customers.

#6. With regards to your statement that you were double-billed, we do not handle the billing and payment processing aspect of our business ourselves. Please contact our payment processor, ClickBank, at
http://www.clickbank.com/cs/cs-inquiry.cgi or email accounts@clickbank.com for enquiries regarding double billing.

Again, I regret that your experience with RegCure was not what you hoped it would be, and I wish you all the best with your online security ventures.

Kindest Regards
Laura
Paretologic Liaison

[Highball]

Most of your reply is rethoric.

I handle the registry manually. I have had computer since 1980, so i know how to dig my way in, what happens and have made alle the faults computer enthusiasts could do.
Now i do things manually which means i am in control.
I am 53, so do not make the mistake of considering me a naive youngster.
I am very able to read between the lines. I have fought Bill Gates and his software bugs since 1986 ... system crashes, blue screen lockouts and sudden crashes where i was prevented access.
I have used many hours to dig my way in through DOS commands and sudden ideas, trials and errors - but i have NEVER been forced to format a harddisk to regain control, or for that matter formatted a harddisk - i have won access every time - so please don't tell me how computers, software and operating systems works.
I won every time !

I delete and change registry entries just fine - and it has NEVER caused me problems - it's only time consuming and in my experience (and with my knowledge) safer since ... if i use a program to clean up i don't really have a clue of what happens other than what a fine menus says.

As for #4: I didn't do ANY cleaning, just a full scan 10 times ... so NOTHING was removed, nothing had changed and therefore nothing had to be re created by windows.
I scanned 10 times with a # of completely different results.
I could have accepted a difference of less than 1% in difference, but the range of cleanable items ranged from 600+ to 1200+ ... and the # didn't de- or increased - it went up and down without any pattern, which told me that it really didn't had a clue of what could be cleaned.
In fact, when NOTHING changes it should actually come up with the exact same result in every scan. And in fact CCleaner does that.

So some of your explanation is uneccesary, but is looks good to come up with a fine technical explanation - people might think you are right.
There's a word for that: Rethoric.

As for 5 & 6 ... The doublebilling happened just three month ago (25. april 2007), so it is still going on. I know it was not paretologic, but the billing is handled through Clickbank and they doublebilled me.
Your excuse for avoiding the responsibility since it was Clickbank that billed me, doesn't hold. It's your business partner, and you certainly have a responsibility since they bill the sales of your products.
Had this happened once - one could claim that you maybe didn't have any responsibility, BUT ... i have read several articles and complaints on the net ... some many years old up to recent days - and in my case three month ago.
Don't tell me that Paretologic have never had a clue of their doublebilling. If you want to be taken seriously, skip Clickbank because they are part of the reputation that burdens Paretologic.
Yes i got my money back, the original refund based on your 60 days refund policy and the double billed amount - but that doesn't make it LEGAL or okay.

What a joke ... like: You got your money back, so what's the problem ? The Problem is that your business associate drew money they were NOT allowed to draw from the bank account, and therefore broke the law !!!!!!!!!! The term for that is crime.
Was it then okay since i got all my money back? Of course not !

Let it be, i can't use your explanation. I was just curious. Rethoric and nothing with real consistence.

So in short ... i was just warning people not to use or loose. That's all ...

Further comments won't flow from my desktop.

Highball

[mibj2007]

I purchased Regcure myself and later found that it slowed my system down dramatically and I knew I didn't dispose of any major registry files just the ones that were most suspicious to me things that just didn't look right in my HKey Local Machine area etc.

I then contacted the company for more information when I did a virus scan via
www.pandasoftware.com via my pro account online and it amazed me that it was picking up REGCURE as a Hacking Tool. I first though well maybe it was just panda picking up on maybe the language that it was written in as I had discovered in the past that some languages such as javascript and such will come up as potential malwares etc. yet my pc kept getting worse and the same thing would happen every time I did a panda scan - it would come up as a hacking tool. Well to make a long story a bit shorter I wound up contacting the bank and am getting a refund for this as I was totally unable to use it and had to manually delete out the reg cure files out of my registry and 1Xoftspy program that came with it. Here is link that tells you a bit more about the Reg Cure software and as it is under a low risk with a 2 red dot destruction it was horrible on my pc. Found this forum and wanted to post out in case anyone has the same trouble.

Pandas Web site says

Brief Description

RegCure belongs to the category of Potentially Unwanted Programs, also
known as PUPs.

PUPs are programs that, due to their features or means of distribution,
can affect users' consent, awareness or control over operations like:

Installation.
Modifications carried out on the computer.
Behavior of the program.
Processing of personal data.
Uninstallation.
The evaluation criteria of PUPs are based on the proposals suggested by
the Anti‑Spyware Coalition, organization of which Panda Software is
a member.

RegCure does not spread automatically using its own means. It needs an
attacking user's intervention in order to reach the affected computer.
The means of transmission used include, among others, floppy disks,CD‘ROMs, email messages with attached files, Internet downloads, FTP,
IRC channels, peer‘to ‘peer (P2P) file sharing networks, etc.

and a direct link to what I encountered -
Panda website

http://www.pandasoftware.com/virus_i...idvirus=166567

Hope this helps out anyone that may have trouble with this software
PS Now that is is gone out of my system and have done a complete clean up I am now up and running better than I was for the last 2 weeks with it installed


PSS I also contacted the company about this threat level and had gotten 1 response in a 2 week time period and was basically kicked to the curb since the rep ditched me in the support ticket area.

Therefore just as Highball says I will be doing all my registry cleanings manually from here on out. I just am glad that I took that A+ tech course

My Lesson Learned and Moral of my story is ........ The quick way is not always the best way ..... Internet sales are very faceless - specially ones that do not offer any assistance or direct phone support - and Buyer Beware