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My computer won't play sound, please help.


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alicia828's Avatar
alicia828 alicia828 is offline
Member with 96 posts.
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Join Date: Dec 2005
Experience: Computer Illiterate
22-Jul-2006, 11:32 PM #1
My computer won't play sound, please help.
My computer will not play sound. Every time I try to play music on Realplayer or anything, it says, it cannot open audio device, another application may be using it. Please help if you can.

Here is my Hijack This log:

Logfile of HijackThis v1.99.1
Scan saved at 11:31:45 PM, on 7/22/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\TASKMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE
C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\WRSSSDK.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\UNZIPPED\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/yco...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/yco.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/yco.../www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YT.DLL
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YT.DLL
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRAM FILES\YAHOO!\COMMON\YIESRVC.DLL
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: (no name) - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMPANION\INSTALLS\CPN\YT.DLL
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [CountrySelection] pctptt.exe
O4 - HKLM\..\Run: [PTSNOOP] ptsnoop.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\PROGRAM FILES\WEBROOT\SPY SWEEPER\SPYSWEEPER.EXE" /startintray
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRAM FILES\YAHOO!\MESSENGER\ypager.exe" -quiet
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zapro.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRAM FILES\YAHOO!\COMMON\YIESRVC.DLL
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - file://F:\Bin\html\files\MotivePreQual.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yaho...tocomplete.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...bscan_ansi.cab
O16 - DPF: Yahoo! Word Racer - http://download.games.yahoo.com/game...ts/y/wt1_x.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramewor...o.cab34246.cab
O16 - DPF: Yahoo! Spelldown - http://download.games.yahoo.com/game...s/y/sdt1_x.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
kdd9's Avatar
kdd9 kdd9 is offline
Senior Member with 516 posts.
 
Join Date: Mar 2005
Location: Michigan
23-Jul-2006, 01:10 AM #2
Hi alicia828. Welcome. I am reviewing your HijackThis log now and will reply soon.
kdd9's Avatar
kdd9 kdd9 is offline
Senior Member with 516 posts.
 
Join Date: Mar 2005
Location: Michigan
23-Jul-2006, 03:05 AM #3
Your HijackThis log looks clean, however you can run another scan and when HijackThis finishes, place a check before the following line:

O3 - Toolbar: (no name) - {57F02779-3D88-4958-8AD3-83C12D86ADC7} - (no file)

Then make sure ALL windows except HijackThis are closed and hit the "Fix checked" button.

Next, since you have AVG antivirus installed, you can open up the Control Panel, click "Add/Remove Programs", click on Norton antivirus if it is in there and then click the "Remove" button.

Nothing in your HijackThis log indicates anything that would cause a sound device not to function.

There are some things you can try. I would start by following the steps on this page.

If that doesn't resolve the problem, please let us know.
alicia828's Avatar
alicia828 alicia828 is offline
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Join Date: Dec 2005
Experience: Computer Illiterate
23-Jul-2006, 03:12 PM #4
I tried all of those and it still won't work. I tried to update my sound card, but I already have the latest one. It just keeps saying that something is using the sound device.
kdd9's Avatar
kdd9 kdd9 is offline
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Join Date: Mar 2005
Location: Michigan
29-Jul-2006, 03:10 AM #5
The problem isn't malware related. Maybe a bad driver, bad install of Real Player, or something else. Perhaps someone else might post with a suggestion.
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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29-Jul-2006, 08:51 AM #6
Get rid of RealPlayer and clean its remnants out of that computer, then use Windows Media Player 9.1 for playing music.

------------------------------------------------------------------------------------

Your computer has several programs running in the background that don't need to be.

SpySweeper SPYSWEEPER.EXE
TaskMonitor taskmon.exe
TkBellExe realsched.exe
LoadPowerProfile LoadCurrentPwrScheme
Yahoo! Pager ypager.exe

Some of them can be started manually when needed.

-----------------------------------------------------------------------------------
alicia828's Avatar
alicia828 alicia828 is offline
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22-Apr-2007, 01:11 AM #7
What if I changed my operating system. To like maybe Windows 2000 or something. Maybe Windows 98 is just too old?
flavallee's Avatar
flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
Computer Specs
Trusted Advisor with 55,628 posts.
 
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22-Apr-2007, 02:06 PM #8
Why has it been 9 months since your last reply?

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alicia828's Avatar
alicia828 alicia828 is offline
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22-Apr-2007, 06:16 PM #9
I just gave up and said that I was going to trash it and buy a new one. But I decided to keep it.
blues_harp28's Avatar
Trusted Advisor with 15,440 posts.
 
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22-Apr-2007, 06:24 PM #10
Hi did you try flavallee's suggestion of uninstalling Real Player and use Windows Media Player 9.1?
alicia828's Avatar
alicia828 alicia828 is offline
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22-Apr-2007, 06:26 PM #11
Yes, I did that a while ago. It just says there is a problem with the sound device. What about what I said about switching operating systems?
blues_harp28's Avatar
Trusted Advisor with 15,440 posts.
 
Join Date: Jan 2005
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22-Apr-2007, 06:32 PM #12
Hi run an XP upgrade test.
http://pcpitstop.com/xpready/upgrade.asp
alicia828's Avatar
alicia828 alicia828 is offline
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22-Apr-2007, 06:56 PM #13
I ran the test. This is what it said.....

Sort of Ready. Your PC meets minimum hardware requirements for Windows XP, but we recommend upgrading some components. However, none of your software is on our list of applications that may not run properly under Windows XP.


Test You Have Recommended Bare Minimum

Memory 504MB 128MB 64MB
Ready. This system exceeds the recommended minimum of 128MB of RAM.

Processor (CPU) 1045 MHz 300 MHz 233 MHz
Ready. This system meets the recommended minimum of a 300-MHz processor or better.

Available Disk Space C: 11.55GB 2GB 1.5GB
Ready. This system meets the recommended minimum of 2GB free disk space.

Video 1024x768, true color 800x600, high color 800x600 256 color
Ready. The current video resolution and color depth will provide a good user experience with Windows XP.

BIOS Date 07/15/97 01/01/2000 None
Sort of Ready. The BIOS on this system was created before January 1, 2000. Microsoft has indicated that problems may occur using Windows XP with an older BIOS. You may be able to obtain an update from your vendor.

Operating System Windows 98 SE Win 98 for upgrade
Ready. This system is running Windows 98/Me, which can be upgraded to Windows XP Home Edition or Professional.

Software You may be ready. None of your software is on our list of popular applications that may run poorly under Windows XP. However, our software tests are not exhaustive, and you may encounter other incompatibilities.
blues_harp28's Avatar
Trusted Advisor with 15,440 posts.
 
Join Date: Jan 2005
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23-Apr-2007, 08:47 AM #14
Hi as the test shows your system meets the bare minimum for running XP.
While it will run Xp..will not run very well.
What's the exact message you get when trying to run Media player?

On another note..did you uninstall Norton?
alicia828's Avatar
alicia828 alicia828 is offline
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23-Apr-2007, 01:21 PM #15
It says: Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer. It may be in use by another program, or it may not be functioning properly.

Yes, I uninstalled Norton.
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