[valley]

Originally Posted by TechGuy

FYI, just edited my previous quote to be a little more clear. I hope it helps.

Thanks for clarifying that, Mike. Its much easier to understand your reasons now.

I just scanned through this thread, and was wondering -- have we checked to make sure she's not out of disk space? I had a customer with a corrupt registry once and couldn't repair it until I realized I had no disk space.

would that involve putting another memory stick in then?

Try running a dir at that command prompt -- at the bottom, it should show free space.

Cool, something new to try. She will be thrilled! She's been hammering away on her keyboard all day long trying to make it do something other than what its doing.

Also, have we tried running scandisk?

And yes, she tried running scandisk....it keeps saying "bad command"

[valley]

Originally Posted by aarhus2004

Hello valley,

BootUp with the StartUp disk.
Choose Minimal
At the A:\> type C:
At the C:\> type dir

That works for me - just tried it and it shows the free space on the C: drive.

Its all as Mike suggests (I'm a detail freak obviously).

Will try a scandisk command.

Ben.

Hi again Ben. I'll call her first thing in the morning to have her try this stuff. Thanks for all of the help you've been giving and for being a detail freak.

[aarhus2004]

Hello valley,

I just tried the scandisk option.

That's done like this:

A:\> type C:

C:\> type scandisk

She could do either the short scan or the surface can - these options are made clear. On my C: drive, size 6GB, the time for the full (surface) scan is 35mins.

HTH

Ben.

[valley]

Originally Posted by aarhus2004

Hello valley,

I just tried the scandisk option.

That's done like this:

A:\> type C:

C:\> type scandisk

She could do either the short scan or the surface can - these options are made clear. On my C: drive, size 6GB, the time for the full (surface) scan is 35mins.

HTH

Ben.

Ben, she has been able to type in the scandisk command from the c prompt before...but it kept saying "bad command". I assume that typing in the "dir" command might be a new way to try and get to the place where scandisk will be a good command? I hope so!

[valley]

and what does HTH man?

I will tell her it means "Hugs To Her"....?

[~Candy~]

At the c: prompt, you ONLY want to type

scandisk

[~Candy~]

Val, DISK SPACE is hard drive space, not memory stick related....that would be called ram.

[~Candy~]

Originally Posted by valley

Hi Ben. She booted up from her backup startup floppy that she made in 2001 after she got her computer. Its the only one that she has.

She also has a WinMe recovery/restore CD which is not being recognized at all by her computer.

He's not Ben....just an FYI

He's John

[aarhus2004]

Originally Posted by valley

and what does HTH man?

I will tell her it means "Hugs To Her"....?

Yes that and also the more mundane 'hope that helps'.

I see I missed out on the Press Enter(s) but I'm sure that's known.

She, Marlene, has a very good friend in you, valley.

Best wishes in all.

Ben.

[valley]

Originally Posted by AcaCandy

At the c: prompt, you ONLY want to type

scandisk

yes, she did that and it didnt work. Just the word "scandisk" and nothing else.

she also tried ti with the word "scanreg" and it didnt work.

[valley]

Originally Posted by AcaCandy

He's not Ben....just an FYI

He's John

then why is he signing his posts as "Ben"?

[~Candy~]

You have two people confused.....scroll back up...you'll get it eventually


Can she get a dir at the C: prompt? Also, can she access the bios setup via F10 when the system is first powered on, after the first beep...to see if the hard drive appears there.

[valley]

Originally Posted by aarhus2004

Yes that and also the more mundane 'hope that helps'.

I see I missed out on the Press Enter(s) but I'm sure that's known.

yep...that much is understood, lol! Honestly..its been hard relaying from her mouth to this screen. She's giving me a lot of info and i'm trying to be accurate but I worry that i've missed something. She's tried so much already!

She, Marlene, has a very good friend in you, valley.

Best wishes in all.

Ben.

Very kind of you to say Ben...or John or whomever you are!

[~Candy~]

Post 39 and 40.....for the hint

[valley]

Originally Posted by AcaCandy

You have two people confused.....scroll back up...you'll get it eventually

I doubt i'll ever get it...I can be pretty thick when it comes to the obvious sometimes.

Can she get a dir at the C: prompt? Also, can she access the bios setup via F10 when the system is first powered on, after the first beep...to see if the hard drive appears there.

So far, she's been able to get to the A prompy only, where she can then typ in the C prompt. From there, she has tried the many suggestions from this thread and none of them have worked. We even made sure that she was using the backslash and not the forward slash.

I asked her to try tapping the F11 key as she booted up...I didnt remember which F key took her to the BIOS screen. I'll have her try this in the morning too.