[valley]

Another member from this forum called me today (Angelize56 aka Marlene) to tell me that her computer has crashed and she gave me some information and asked me to make a thread and see if anyone could tell her how to fix her computer or if its beyond repair.

Firstly: It is a Compaq Presario SWV254, with WinMe

The basic problem is that it will not boot into Windows whatsoever. Here is what happens when she tried to boot up.

She hits the power button and it starts to make a noise. She comes to a screen where she is given the following message: "Windows has detected a registry/config error. Use scan reg/restore to correct the errors"

It then gives her the option of how to startup.

she selects Normal and gets this:

"reg file not found"

Then the new hardware wizard comes up to say "new hardware found" she clicks "next" and it says "hardware not found" then she clicks "finish"

Then she gets this message: "ENUM\HTREE\ROOT\O....SUREG Create Key failed" Then she gets a gray screen with nothing on it.

she reboots and selects LOG and gets this:

"Windows has detected a registry/config error. Use scan reg/restore to correct the errors"

and also "Registry services may not be operative for this session.

she reboots and selects Safe Mode and gets this:

"Windows has detected a registry/config error. Use scan reg/restore to correct the errors"

she reboots and selects Step by Step Confirmation and gets this:

"Windows has detected a registry/config error. Use scan reg/restore to correct the errors"

then: Create a startup file? Yes or No (she selects yes)
then: lootlog text? Yes or No (she selects yes)
then: Enable SmartDrvdisk cache? Yes or No (she selects yes)
then: loaded & initialized TFSHLP.SYS drivers complete
then: Load all Windows drivers? Yes or No (she selects yes)
then "Registry file is not found. Registry services may be inoperable for this session"
then: Override? Yes or No (she selects yes)
then: Standard? Yes or No (she selects yes)
then: IFSMGR? Yes or No (she selects yes)
then: MSmouse.vxd? Yes or No (she selects yes)
then: SUREG Create Key Failed

She tried the recovery CD...it does nothing and just goes to the screen with the startup options.

This is waaay out of my league. If anyone knows of some way she can fix her registry then please let me know. I will call her with whatever advice anyone can offer. This is a time sensitive thing since she pays all of her bills online. If there's no hope then please say so so she can make other arrangements.

Thank you in advance for any help or advice you can give!

[Stoner]

I would do a scanreg /restore.
This should help:
http://support.microsoft.com/kb/q221512/

Good luck Angel.

[valley]

thank you Jack. I'll call her tonight and read it all to her and see if she can get it going again.
I'm pretty sure she said that her restore disk isnt bring recognized so she might not be able to follow the instructions in the link. But its worth a try!

[Stoner]

The instructions for Me are slightly different in starting the conputer.
Note:

If you are running Windows Me, start your computer with the startup disk.

That wouldn't be the restore disk.
That would be the floppy boot disk, I believe.

[aarhus2004]

Hello valley,

I read the MS article Jack included in his post above especially this:

"If you are running Windows Me, start your computer with the startup disk." so I did that.

Then I chose Minimal Boot (the 4th option).

At the A:\> (prompt) I typed C: (or c: case doesn't matter)

At the C:\>scanreg /restore (note the space)

and up came the choices of date for restoration.

In short I found that article a bit confusing and so I did the above which worked on my WinME.

It might be of help to Marlene, I hope so.

Ben.

[Stoner]

Good work, Ben ......

[valley]

Thank you guys...and thanks for the heads up to let me know that you'd posted, Ben. I'm just waiting to call Mar until after I put my little one to bed at 7pm.

She mentioned a recovery disk that did nothing, as well as some backup restore floppies where she managed to get to a place where she could type something in..and tried to type in scan reg but it didnt work.

But i'm not sure that she did everything right..or maybe she wasnt typing it in correctly so I will have her follow Ben's steps and see if that does the trick. Hopefully..if it does, she will be here herself to thank yous.

[valley]

Originally Posted by aarhus2004

Hello valley,

I read the MS article Jack included in his post above especially this:

"If you are running Windows Me, start your computer with the startup disk." so I did that.

Then I chose Minimal Boot (the 4th option).

At the A:\> (prompt) I typed C: (or c: case doesn't matter)

At the C:\>scanreg /restore (note the space)

and up came the choices of date for restoration.

She did all of this and at the microsoft registry checker, it said "checking system files" and then went back to the C: prompt. It didnt do anything.

[valley]

to update...instead of typing scanreg /restore, she typed in scanreg /fix and this is what she got:

fixed windows/user.dat 100%
then it goes to "repairing windows/system.bat" and then it freezes....and the C prompt comes back.

[aarhus2004]

Originally Posted by valley

to update...instead of typing scanreg /restore, she typed in scanreg /fix and this is what she got:

fixed windows/user.dat 100%
then it goes to "repairing windows/system.bat" and then it freezes....and the C prompt comes back.

valley,

I am out of ideas. I have asked dvk01 for help. I see he just left. SDo please an eye on the thread and we'll see what happens.

Ben.

[valley]

Thanks Ben. I told Mar you were helping and she sends her thanks and says she knows who you are too, which doesnt surprise me since she seems to know everyone here, lol!

Jack...she was touched that you replied so quickly and says hello and thanks to you too.

She said that if she has to, she will buy a new computer. The guy at the computer shop said he'd look at it for 59 bucks...but she doesnt want to waste the money only to have them tell her that they cant do anything.

I'll be watching the thread and told her that i'd call her again tomorrow if I heard anything new. Thanks again.

[Stoner]

scanreg /repair will only do a repair job on the existing registry being used. Sometimes it won't correct errors.

scanreg /restore replaces the damaged registry with a previously automatically saved registry.

Marlene should try the scanreg /restore command.

[Stoner]

.......I know that from experience with 98se

[valley]

Originally Posted by Stoner

Marlene should try the scanreg /restore command.

she already tried that and all it did was give her the C: prompt again. It didnt do anything...thats why she tried the scanreg /fix thing.

[valley]

Originally Posted by Stoner

.......I know that from experience with 98se

lol..I think she is at her wits end and is ready to go and buy a brand spanking new one. Poor girlie is having withdrawals from TSG.