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TRYING TO UNINSTALL ADOBE 8.0 AND OTHERS: Internal error 2753. Updater.api-NON-OPT


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24-May-2007, 07:04 PM #1
TRYING TO UNINSTALL ADOBE 8.0 AND OTHERS: Internal error 2753. Updater.api-NON-OPT
I am having problems uninstalling from the Add/Remove Programs. I get this error message, then fatal error. Adobe Acrobat 8.0 is showing 151 MB, and I have deleted the files manually. When I google this error code, I cannot find anywhere that this code comes up with updater.api-NON-OPT.

I had trouble removing Paper Port 9.0 before and the error message came up as msi script too old or something like that. I used the disk to repair it, but it still is not correct. I need to take it off because any disk I put in to install something, it tries to install Paper Port.

Also I put on Advanced Installer by mistake and I get the same message as Adobe above when I try to remove it.

Can anyone help? I do run Eusing registry cleaner and Ccleaner regularly.
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25-May-2007, 03:15 AM #2
In the plug_ins folder of Adobe, there is a file called "updater.api", no quotes.

Rename it to "updater.old" without the quotes, restart the system and test.

Are you running Win9x or XP?

Adobe Reader 8 doesn't support Win9x...

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25-May-2007, 03:16 AM #3
You can also search your system for "updater.api" and rename it.
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04-Sep-2007, 04:42 PM #4
I , also, am trying to uninstall Adobe Reader 8.0. Through Add/Remove Programs I receive this message: Internal Error 2753 Updater.api_NON_OPT; then fatal error during installation. The updater file is in a cabinet which doesn't allow me to change the name to (.old). I really need a version of Adobe Reader. Can anyone help me?
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04-Sep-2007, 05:09 PM #5
Have you tried reinstalling on top and then uninstalling?
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04-Sep-2007, 11:41 PM #6
Thank you for replying.
Actually, this is what I ended up doing. Who would have thunk? I put FoxIt Reader on. Takes up so much less space.
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06-Sep-2007, 02:02 PM #7
If I do this (install FoxIt), does it stand to reason that I need to use Mozilla Firefox as my IP/explorer? I do have FireFox on my PC but haven't used it because I'm so accustomed to MS/explorer. I did try installing over and that didn't work. I also found Adobe instructions to repair registry key but that didn't work either.

Last edited by MK07; 06-Sep-2007 at 02:31 PM..
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06-Sep-2007, 02:17 PM #8
That has nothing to do with your problem.
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06-Sep-2007, 05:17 PM #9
Windows Installer CleanUP
I remember now, I had to use this. It is free. Google it.
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06-Sep-2007, 05:33 PM #10
Quote:
Originally Posted by MK07
If I do this (install FoxIt), does it stand to reason that I need to use Mozilla Firefox as my IP/explorer? I do have FireFox on my PC but haven't used it because I'm so accustomed to MS/explorer. I did try installing over and that didn't work. I also found Adobe instructions to repair registry key but that didn't work either.
No, Foxit is an alternative to Adobe Reader and works quite well.

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08-Sep-2007, 03:58 PM #11
Thank you Zee
I installed FoxIt Reader, tested, and it works very well. THANK YOU! I wasn't aware an alternative existed. Thanks again!!
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02-Oct-2007, 10:09 PM #12
I am having the same problem uninstalling Adobe 8. I have tried the Add/Remove Windows program along with a couple of other uninstallers. Nothing happened EXCEPT this same message: Internal error 2753 Updater.api_NON_OPT. I tried as suggested of re-installing Adobe 8, but it will not let me overwrite because another ADobe 8 is already installed.
Please, I have searched the Internet all day and nothing seems to address this particular problem. Be assured when I get it off, it will not be put back on. I have already downloaded Foxit Reader.
Thanks
CC
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13-Feb-2008, 03:09 AM #13
Quote:
Originally Posted by callenderc View Post
I am having the same problem uninstalling Adobe 8. I have tried the Add/Remove Windows program along with a couple of other uninstallers. Nothing happened EXCEPT this same message: Internal error 2753 Updater.api_NON_OPT. I tried as suggested of re-installing Adobe 8, but it will not let me overwrite because another ADobe 8 is already installed.
Please, I have searched the Internet all day and nothing seems to address this particular problem. Be assured when I get it off, it will not be put back on. I have already downloaded Foxit Reader.
Thanks
CC
Flooowing up on what has been said about Error2753 Updater.api_NON_OPT! I have installed Foxit as my PDF Program. This problem with Adobe has gotten really wierd. WHen I go into my Control Panel > Add/Remove Programs, Adobe Reader still shows up in the list. But is has no choices of Remove/Change. It's just sitting there. It does not show up in Windows Explorer on any hard drive. MY puzzle now is in Firefox recognizing Foxit as my Default PDF Reader. I have set it as the Default but there have been times, almost entirely, that I am at a particular site and they have a PDF file I want to download,etc. Well when I attempt to try it, I get this message:

Acrobat Plugin

Could not launch Acrobat


Can anyone lead me down the lane to sanity? Please!!!
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13-Feb-2008, 03:51 AM #14
Install this Firefox extension:

PDF Download 1.0.1.0

* Once PDF Download has been installed a new selection, “PDF Download - Options” will appear in your Tools Menu. Select this option.
* On the ‘General Tab’, for Default Action, select ‘Open PDF‘
* On the ‘PDF opening’ Tab, for the PDF File Opening, select ‘Use this viewer‘
* Click ‘Browse’ in Windows Explorer locate the Foxit Reader (FoxitReader.exe) and click ‘OK’
* Click ‘OK’ again to exit out of the PDF Download - Options.

Now whenever you come across a PDF File, Firefox will automatically load in the FoxIt Reader, a process which depending on your system speed with be nearly instant to a couple seconds. Note: Firefox downloads the PDF File in order to open it.


in:
Adobe Acrobat vs Foxit Reader

Zee
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13-Feb-2008, 11:39 PM #15
Quote:
Originally Posted by Blue Zee View Post
Install this Firefox extension:

PDF Download 1.0.1.0

* Once PDF Download has been installed a new selection, “PDF Download - Options” will appear in your Tools Menu. Select this option.
* On the ‘General Tab’, for Default Action, select ‘Open PDF‘
* On the ‘PDF opening’ Tab, for the PDF File Opening, select ‘Use this viewer‘
* Click ‘Browse’ in Windows Explorer locate the Foxit Reader (FoxitReader.exe) and click ‘OK’
* Click ‘OK’ again to exit out of the PDF Download - Options.

Now whenever you come across a PDF File, Firefox will automatically load in the FoxIt Reader, a process which depending on your system speed with be nearly instant to a couple seconds. Note: Firefox downloads the PDF File in order to open it.


in:
Adobe Acrobat vs Foxit Reader

Zee
I have followed up and did all you suggested. Foxit Reader works great. One small glitch - every once in a while I get hold of a PDF file and rather than open I get this little rectangular box with message: Acrobat Plugin Could not launch Acrobat

Do I have a corrupted Firefox PDF Plugin? and where would I go to re-download it?

Callenderc
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