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Why is my Outlook Express so slow now?


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Lori 1's Avatar
Member with 1,503 posts.
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Join Date: Jul 2002
Location: Indiana
05-Oct-2002, 12:36 PM #1
Why is my Outlook Express so slow now?
Well guys I am having another problem, with my computer.
I have recently deleted my Norton antivirus, cause I couldn't get anymore updates, and I also removed ZoneAlarm and reintalled ,
the on my boyfriend had on his which is a way earlier verson than I had on here. And I downloaded McAfee antivirus, and now my email is like snailmail, opening and downloading my email. Andyone have any ideas?
TonyKlein's Avatar
Malware Removal Specialist with 10,392 posts.
 
Join Date: Aug 2001
Location: The Netherlands
05-Oct-2002, 01:09 PM #2
Hi,

Take a look here, under "Performance Problems":

http://www.xs4all.nl/~koch01/insideoe/problems/

Good luck,
Mosaic1's Avatar
Member with 7,486 posts.
 
Join Date: Aug 2001
05-Oct-2002, 01:11 PM #3
I hope you removed Norton and not deleted it? Also, did you reboot after that and before installing McAfee? This file might be your problem: Imagehlp.dll

Try this. Use SFC to extract a fresh copy of
Imagehlp.dll
to C:\windows\system

Here's a link with help on using SFC

If you use a restore disk, the restore from location will be:
C:\windows\options\cabs instead of the CD Drive.
Eigil's Avatar
Eigil Eigil is offline
Member with 31 posts.
 
Join Date: Apr 2002
Location: Denmark
05-Oct-2002, 02:12 PM #4
OE/MacAFee
I've seen so many times that the MacAfee av-program interfere with other programmes in particular OE.

Enclose pls find a method to remove it ..
Lori 1's Avatar
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Location: Indiana
05-Oct-2002, 09:24 PM #5
Mo I really didn't understand what you were saying in your reply, but I did uninstall Nortons, not just detete it,lol I learned that the hard way along time ago, But anyway I uninstalled McAfee and my email is still super slow, and now I don't have any antivirus, now what do I do?Hummmm????
Mosaic1's Avatar
Member with 7,486 posts.
 
Join Date: Aug 2001
05-Oct-2002, 09:39 PM #6
Lori,
You can reinstall McAfee and see how it likes your system. Or not. I don't like Mcafee, but it is your choice.

The problem often is a file I mentioned.

Imagehlp.dll


Use System File checker to extract a new copy of Imagehlp.dll

To C:\windows\system

If you go back and read my post again, you'll find instructions on how to do this.

See if it helps.

There is also free Anti Virus availalbe. AVG is very good.

You can get it here:
http://www.grisoft.com/html/us_downl...7abc9b030e6f65
Download the Free Edition.
VirtualMe's Avatar
VirtualMe VirtualMe is offline
Senior Member with 867 posts.
 
Join Date: Sep 2002
05-Oct-2002, 09:56 PM #7
Lori 1

If replacing the Imagehlp.dll don't work, I had to replace the Pstore Files once to solve this problem.


http://support.microsoft.com/default...;en-us;Q235300
Lori 1's Avatar
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Join Date: Jul 2002
Location: Indiana
06-Oct-2002, 07:48 AM #8
Hi Mo, I downloaded the antivirus last night and I love it, Good job. and thanks you so much, but my computer won't let me do what you said to do with the Imagehlp.dll. It can't find it or something , I really am not sure. Got any ideas?
Lori 1's Avatar
Member with 1,503 posts.
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Join Date: Jul 2002
Location: Indiana
06-Oct-2002, 08:18 AM #9
I ran my SFC and it says my Imagehlp.dll has been deleted, and I can't find it on any of my disks. Help''''''''''''''''''''''
ddraigcoch's Avatar
ddraigcoch ddraigcoch is offline
Member with 373 posts.
 
Join Date: Mar 2001
Location: Rhair Cymraeg yng Lloegr
06-Oct-2002, 08:35 AM #10
Get it from http://www.dll-files.com/dllindex/dl...shtml?imagehlp

and extract to C:\windows\system

Are you by any chance running MSN Messenger? This is renouned for slowing OE down.
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