Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Games Games
Search Search
Search for:
Tech Support Guy > > >

BlackScreen and Auto Reboot During Games


(!)

Hughesey's Avatar
Hughesey Hughesey is offline
Computer Specs
Member with 18 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Intermediate
23-Jun-2012, 08:10 AM #1
Exclamation BlackScreen and Auto Reboot During Games
Ever since updating to my new Radeon HD7870 GHz Edition OC i have been having crashing issues.

Whenever i play a game, be it Diablo III, Sims 3 or whatever, the computer will crash to a black screen, the sound stutters, then it reboots itself.
This happens at random times, sometimes i can play for hours with no problem, sometimes it happens 10 minutes into the game. BUT ONLY DURING GAMES (so far)

I have taken the card back to the retailer thinking it was a hardware issue but they said they could find no fault.

msinfo32 does not show any error messages and i get no blue screen.

if anyone could help me with this i would be very greatful as i am unable to make any progress in any game while this is happening...

Much Appreciated
Robert
black-wolf's Avatar
black-wolf   (David) black-wolf is offline
Computer Specs
Member with 2,820 posts.
 
Join Date: Aug 2008
Location: Florida, USA
Experience: Advanced
23-Jun-2012, 08:26 AM #2
Welcome to the forums Hughesey.
This sounds like a driver problem Look at post #6 by Sick_Jargon http://forums.techguy.org/hardware/1...d-failing.html

Follow that procedure. Get your driver from the manufacturer's website.
Hughesey's Avatar
Hughesey Hughesey is offline
Computer Specs
Member with 18 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Intermediate
23-Jun-2012, 10:19 AM #3
Thank you black-wolf i will try this.
I have previously tried alot of messing with my drivers to fix it. but i always went to the ami website. maybe the sapphire website will do me better.
Thank you for your quick reply, if this works you and Sick_Jargon have done in one shot what both Blizzard and AMD could not do over a month.
Sick_Jargon's Avatar
Sick_Jargon   (Mike) Sick_Jargon is offline
Member with 223 posts.
 
Join Date: Oct 2011
Location: United Kingdom
Experience: Intermediate
23-Jun-2012, 10:27 AM #4
Glad to see I'm getting about haha.

Hi Highesey,

If fresh drivers fail to remedy the problem then I have some other suggestions that may help. Since I had a similar issue not so long ago but lets see how this works out for you.

-Sick Jargon
tom6049's Avatar
tom6049 tom6049 is offline
Computer Specs
Member with 770 posts.
 
Join Date: Aug 2007
Location: Edmonton, Canada
Experience: Advanced
23-Jun-2012, 11:44 AM #5
What kind of power supply is being used?
An underpowered and/or value brand can cause severe video card problems.
These high end video card can have some very specific requirements.
For example, the Sapphire Radeon HD7870 GHz Edition OC requires
a 500w power supply and two 75 Watt 6-pin PCI Express power connectors.

Certified Power Supplies
black-wolf's Avatar
black-wolf   (David) black-wolf is offline
Computer Specs
Member with 2,820 posts.
 
Join Date: Aug 2008
Location: Florida, USA
Experience: Advanced
23-Jun-2012, 12:24 PM #6
Quote:
Originally Posted by tom6049 View Post
What kind of power supply is being used?
According to his specs Thermaltake ToughPower XT 875W Modular
tom6049's Avatar
tom6049 tom6049 is offline
Computer Specs
Member with 770 posts.
 
Join Date: Aug 2007
Location: Edmonton, Canada
Experience: Advanced
23-Jun-2012, 03:25 PM #7
Quote:
Originally Posted by black-wolf View Post
According to his specs Thermaltake ToughPower XT 875W Modular
Oppps..sorry, I neglected to check that.
Hughesey's Avatar
Hughesey Hughesey is offline
Computer Specs
Member with 18 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Intermediate
24-Jun-2012, 03:41 AM #8
Thanks for your input Tom but yeh power supply was the first thing i thought of.
Jargon, I got a blue screen today, code 116 which has to do with drivers. i was just watching youtube videos.
perhaps i am meant to be having a bluescreen while playing games but for whatever reason i dont get to see it.
anyway it said there was a problem with 'atikmag.sys' im pretty sure that would be a driver.
just before the blue screen a box showed up saying i had connected an audio device (i would assume my monitor since my speakrs were already working) and took me to the catalyst control center to configure it. but then it blue screened... any ideas?

Thank you everyone for trying to help me.
Hughesey's Avatar
Hughesey Hughesey is offline
Computer Specs
Member with 18 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Intermediate
24-Jun-2012, 05:36 AM #9
Also still crashs in games at random times (i assume its the blue screen but cant be positive)
black-wolf's Avatar
black-wolf   (David) black-wolf is offline
Computer Specs
Member with 2,820 posts.
 
Join Date: Aug 2008
Location: Florida, USA
Experience: Advanced
24-Jun-2012, 07:35 AM #10
Have you updated the mobo's drivers?
Hughesey's Avatar
Hughesey Hughesey is offline
Computer Specs
Member with 18 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Intermediate
24-Jun-2012, 08:23 AM #11
as far as i know. i have a resonably old mobo so the drivers are still old but my driver scanner says its updated
Hughesey's Avatar
Hughesey Hughesey is offline
Computer Specs
Member with 18 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Intermediate
24-Jun-2012, 08:33 AM #12
according to DriverScanner 2012 i have the latest. according to @bios i have the latest bios. i have just installed GIGABYTE utility auto update but i havnt seen that do anything :S
black-wolf's Avatar
black-wolf   (David) black-wolf is offline
Computer Specs
Member with 2,820 posts.
 
Join Date: Aug 2008
Location: Florida, USA
Experience: Advanced
24-Jun-2012, 09:21 AM #13
I am out of ideas, other than this seems to be a problem with the 7000 series and I see it most frequently with Sapphire cards. It may take a while for the drivers to get worked out.
Frequently there are driver issues with new GPU releases both with Radeon and nVidea. Maybe someone else that has had the same problem has solved it and will post here.
I see it solved on other sites when users have switched to a 6000 series card.
Sick_Jargon's Avatar
Sick_Jargon   (Mike) Sick_Jargon is offline
Member with 223 posts.
 
Join Date: Oct 2011
Location: United Kingdom
Experience: Intermediate
24-Jun-2012, 10:40 AM #14
Could I have the specs for your memory please.

Brand, model, power, how many sticks are you using?
Hughesey's Avatar
Hughesey Hughesey is offline
Computer Specs
Member with 18 posts.
THREAD STARTER
 
Join Date: Jun 2012
Experience: Intermediate
24-Jun-2012, 10:52 AM #15
i have 4x2GB Corsair XMS2 DDR2 RAM. i think they are 1.8v 400MHz
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
black screen, crash, no error message, reboot

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑