Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Games Games
Search Search
Search for:
Tech Support Guy > > >

Strange Graphics Crash...


(!)

guy100's Avatar
guy100 guy100 is offline
Computer Specs
Member with 7 posts.
THREAD STARTER
 
Join Date: Jul 2012
Experience: Intermediate
08-Jul-2012, 08:41 PM #1
Strange Graphics Crash...
Hello everyone!
So, I just bought and built a new computer and have been playing games and such for about a week now. For some reason during random times when I load into the game everything will freeze up for about five seconds and come back to my desktop tabbed out of the game. To make this even more strange i can still hear the audio from that game and the cursor is still skinned to the one in the game but I can not re open the game and have to task manager it off. It then goes on to say my AMD driver has stopped working and successfully recovered. I have tried to fix it on my own but I can't seem to stop the crashing at random gameplay times. Can anyone help me out?

EDIT:
System Specs.

CPU: AMD FX-8120

Motherboard: MSI 970A-G46

Memory: DDR3 2x 4GB

Graphics: AMD Radeon HD 7700 Series

OS: Win 7 64x
Tanis's Avatar
Tanis   (Shane) Tanis is offline
Computer Specs
Member with 3,288 posts.
 
Join Date: May 2006
Location: Lincoln, UK
09-Jul-2012, 03:50 AM #2
Hi and welcome to TSG.

A few questions and basics to check below:

1) What is the exact make, model and wattage fo your PSU?

2) What is the exact model of the graphics card?

3) Is Windows and all your drivers fully patched and up to date?

4) What are you temperatures and voltages like?
- Download and install HWMonitor (its free). Run the program and screenshot HWMonitor screen and save the image. Then, with HWMonitor still running in the background, start and run a game for a few minutes (hopefully it won't crash, if it keeps crashing don't worry about it), should only need a couple of mins, enough to stress the GPU a bit. When done, exit the game and screenshot HWMonitor again and post the two screenshots in a reply here.

5) Can you provide a DXDiag report for us. Click Start and type "dxdiag" (without the quotes) in the run box and hit Return. When the DXDiag screen opens click the 'Save All Information' button and save it to a text file, then copy and past the entire contents of that file into a reply here or just upload the file itself.
guy100's Avatar
guy100 guy100 is offline
Computer Specs
Member with 7 posts.
THREAD STARTER
 
Join Date: Jul 2012
Experience: Intermediate
09-Jul-2012, 10:40 PM #3
- Here is most of the information:

-Graphics card:
http://www.tigerdirect.com/applicati...?EdpNo=2042277

PSU:
http://www.tigerdirect.com/applicati...?EdpNo=6448054

Motherboard:
https://www.tigerdirect.com/applicat...?EdpNo=1963472

CPU:
https://www.tigerdirect.com/applicat...?EdpNo=1239958

- Im 99% sure everything is updated fully

-Here are the before and after for running BBC2 for 5 minutes:
Before
Temp1:41C
Temp2:49C
Temp3:40C
HDO:33C
GPU:40C

After
Temp1:46C
Temp2:57C
Temp3:44C
HDO33C
GPU:58C

-here is the DXDiag:
ystem Information
------------------
Time of this report: 7/9/2012, 22:37:08
Machine name: GAGE-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7693
BIOS: BIOS Date: 12/15/11 15:21:04 Ver: 04.06.04
Processor: AMD FX(tm)-8120 Eight-Core Processor (8 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8162MB RAM
Page File: 3392MB used, 12929MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x683D)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_683D&SUBSYS_E214174B&REV_00
Display Memory: 732 MB
Dedicated Memory: 1003 MB
Shared Memory: 3825 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: M261VP
Monitor Id: VIZ0063
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64. dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a. cap,atitmm64.dll
Driver File Version: 8.17.0010.1132 (English)
Driver Version: 8.980.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/11/2012 13:23:12, 1090560 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-2B7D-11CF-9770-1EC2BEC2C535}
Vendor ID: 0x1002
Device ID: 0x683D
SubSys ID: 0xE214174B
Revision ID: 0x0000
Driver Strong Name: oem13.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575A:8.980.0.0ci\ven_1002&dev_683 d

Last edited by guy100; 10-Jul-2012 at 02:41 PM..
Tanis's Avatar
Tanis   (Shane) Tanis is offline
Computer Specs
Member with 3,288 posts.
 
Join Date: May 2006
Location: Lincoln, UK
10-Jul-2012, 03:15 AM #4
Unfortunately none of your links are working.

I would double check your graphics card drivers are up to date, the latest Catalyst software from ATI is v12.6 which was released 28th June 2012, your drivers are dated a little earlier. May not be the problem but worth a try.

Can you screenshot the HWmonitor windows? ideally we are looking at more than just the temperatures.
Minal-D's Avatar
Minal-D Minal-D is offline
Computer Specs
Member with 15 posts.
 
Join Date: Jul 2012
Location: In a House
Experience: Advanced
10-Jul-2012, 07:06 AM #5
Hi

Have you tried overclocking your graphics card, this may be causing the fan to run at high speeds, but still keeping the graphics card cool.

And I agree with Tanis, you should try updating your graphics card drivers

Also, i think it may be a driver problem, try unistalling your current gpu drivers, use a cleaner app to delete all remenants of the old gpu drivers,

download the current drivers at:

http://www2.ati.com/drivers/hotfix/r...ta_7_32-64.exe
(178MB)

then reboot into safe mode by hitting "F8" after your bios, then reinstall the new drivers and you should be fine
Hope this helps
guy100's Avatar
guy100 guy100 is offline
Computer Specs
Member with 7 posts.
THREAD STARTER
 
Join Date: Jul 2012
Experience: Intermediate
10-Jul-2012, 02:48 PM #6
Quote:
Originally Posted by Tanis View Post
Unfortunately none of your links are working.

I would double check your graphics card drivers are up to date, the latest Catalyst software from ATI is v12.6 which was released 28th June 2012, your drivers are dated a little earlier. May not be the problem but worth a try.

Can you screenshot the HWmonitor windows? ideally we are looking at more than just the temperatures.
-Looks like AMD's auto detect wasn't working properly, was giving me an update from 2011. Downloading newest update now.

-Sorry! Links are working now

-Here are the screenshots:
Before http://imgur.com/YHAXL,7SV8B#0

After http://imgur.com/YHAXL,7SV8B#1
guy100's Avatar
guy100 guy100 is offline
Computer Specs
Member with 7 posts.
THREAD STARTER
 
Join Date: Jul 2012
Experience: Intermediate
10-Jul-2012, 02:55 PM #7
Quote:
Originally Posted by Minal-D View Post
Hi

Have you tried overclocking your graphics card, this may be causing the fan to run at high speeds, but still keeping the graphics card cool.

And I agree with Tanis, you should try updating your graphics card drivers

Also, i think it may be a driver problem, try unistalling your current gpu drivers, use a cleaner app to delete all remenants of the old gpu drivers,

download the current drivers at:

http://www2.ati.com/drivers/hotfix/r...ta_7_32-64.exe
(178MB)

then reboot into safe mode by hitting "F8" after your bios, then reinstall the new drivers and you should be fine
Hope this helps
-Is that link an update to my graphics card? I just updated the the one from June 28th. Is this one a newer version?
Minal-D's Avatar
Minal-D Minal-D is offline
Computer Specs
Member with 15 posts.
 
Join Date: Jul 2012
Location: In a House
Experience: Advanced
11-Jul-2012, 02:56 AM #8
Quote:
-Is that link an update to my graphics card? I just updated the the one from June 28th. Is this one a newer version?
Yeah, this seems to be the latest version
Minal-D's Avatar
Minal-D Minal-D is offline
Computer Specs
Member with 15 posts.
 
Join Date: Jul 2012
Location: In a House
Experience: Advanced
11-Jul-2012, 02:57 AM #9
Quote:
Quote:
-Is that link an update to my graphics card? I just updated the the one from June 28th. Is this one a newer version?
Yeah, this seems to be the latest version

from AMD
Tanis's Avatar
Tanis   (Shane) Tanis is offline
Computer Specs
Member with 3,288 posts.
 
Join Date: May 2006
Location: Lincoln, UK
11-Jul-2012, 03:23 AM #10
Quote:
Originally Posted by guy100 View Post
-Looks like AMD's auto detect wasn't working properly, was giving me an update from 2011. Downloading newest update now.

-Sorry! Links are working now

-Here are the screenshots:
Before http://imgur.com/YHAXL,7SV8B#0

After http://imgur.com/YHAXL,7SV8B#1

Thanks.

Unfortunately Speedfan isn't as good as HWMonitor, thats why I suggest you use it. HWMonitor records the minimum and maximum values reached as well as the showing the current value, speedfan (and many other utlities) don't do that, it it is those values that are of particular interest particularly for temperatures. I have noticed that I forgot to link HWMonitor in my original post, so here it is.

HWMonitor download link

From the information Speedfan has shown, I would have a look in your BIOS to confirm the +12v rail voltage. Speedfan is reporting it pretty low but I suspect that may be the software incorrectly reading the sensor, I would expect significant problems if the +12v rail was really as low as yours is showing.

How is it behaving with the updated drivers?
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑