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Solved: Steam games + Directx 9


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TheGraeme TheGraeme is offline
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19-Jul-2012, 05:53 PM #1
Solved: Steam games + Directx 9
I have recently bought a new computer which has Windows 7 Home Premium 64-bit on it. My main usage for this would be to play games but I'm having a lot of trouble playing games particularly on steam. I have been trying to play Arma-II recently and I was told I need to install Directx 9. I download various versions of it and everytime it gets to a certain point while installing it comes up with an error message saying "Internal System Error" and then tells me to look at these error logs.

Here is the DXError.log

--------------------
[07/19/12 23:51:53] module: dxupdate(Mar 16 2009), file: dxupdate.cpp, line: 5848, function: DirectXUpdateInstallPlugIn

RegisterDllFromSection() failed.

--------------------
[07/19/12 23:51:53] module: dsetup32(Mar 16 2009), file: dxupdate.cpp, line: 280, function: CSetup::InstallPlugIn

DirectXUpdateInstallPlugIn() failed.

--------------------
[07/19/12 23:51:53] module: dsetup32(Mar 16 2009), file: setup.cpp, line: 1701, function: CSetup::SetupForDirectX

InstallPlugIn() failed.

and here is the DirectX.log

Target file is Version 9.26.1590.0
Source file is Version 9.26.1590.0
07/19/12 23:51:53: infinst: Currently C:\Windows\system32\XAPOFX1_3.dll is newer than the one being installed.
07/19/12 23:51:53: dxupdate: InstallEXE(): infinst.exe returned 0.
07/19/12 23:51:53: dxupdate: DirectXUpdateInstallPlugIn(): Registering: XAudio2_4_x64.inf - [DllRegisterServer]
07/19/12 23:51:53: dxupdate: Wow64FsRedirection is disabled.
07/19/12 23:51:53: dxupdate: InstallEXE(): Command: RegSvr32.exe C:\Windows\system32\XAudio2_4.dll
07/19/12 23:51:53: dxupdate: InstallEXE(): RegSvr32.exe returned 3.
07/19/12 23:51:53: dxupdate: RegisterDLL64(): C:\Windows\system32\XAudio2_4.dll is not registered properly.
07/19/12 23:51:53: dxupdate: Wow64FsRedirection is reverted.
07/19/12 23:51:53: dxupdate: DirectXUpdateInstallPlugIn(): RegisterDllFromSection() failed.
07/19/12 23:51:53: dsetup32: CSetup::InstallPlugIn(): DirectXUpdateInstallPlugIn() failed.
07/19/12 23:51:53: dsetup32: CSetup::SetupForDirectX(): InstallPlugIn() failed.
07/19/12 23:51:53: dsetup32: start finalizing: phase: 206 - 206, total: 0 - 280
07/19/12 23:51:53: DXSetup: DSetupCallback(): Phase = 3, Steps = 0
07/19/12 23:51:54: dsetup32: Installation ended with value -9 = Internal or unsupported error
07/19/12 23:51:56: DXSetup: WM_APP_ENDINSTALL
07/19/12 23:51:56: DXSetup: ~CDXWSetup()

Obviously this doesn't mean anything to me as I am not an expert so I come here to ask for solutions which i despearately need.
wiley8425's Avatar
wiley8425 wiley8425 is offline
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19-Jul-2012, 05:58 PM #2
Have you tried this? http://www.microsoft.com/en-us/downl...ils.aspx?id=35

Windows 7 comes with DX 11 and you can't downgrade DX. However if you install 9c, it apparently adds some files that 11 is missing....

ETA: If it says something about not allowing you to install it due to having a newer version you can try this one: http://www.microsoft.com/en-us/downl...s.aspx?id=8109

If that still doesn't work, this is a link to the whole thing but it has a lot of cabs: http://download.cnet.com/Microsoft-D...-10305889.html

If the first two links don't work, the third should. Good luck.
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19-Jul-2012, 06:02 PM #3
Yes I have tried that and when I try run the game in steam it always tries to install a version of directx 9 so it obviously needs that
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19-Jul-2012, 06:13 PM #4
Other than that you can stop steam from performing the "first time setup" by deleting the '(number)_install.vdf' file in the games folder.
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19-Jul-2012, 06:17 PM #5
I have tried that also but along with the "first time setup" problem when I click play on steam it does completely nothing. Comes up with the rotating loading circle and nothing happens, no errors or nothing. I have also tried running the .exe directly but another error comes up which I looked up and I was told I need to install Directx 9 which is how I got to my original problem.
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wiley8425 wiley8425 is offline
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19-Jul-2012, 06:28 PM #6
Are you running DXSETUP as an admin? Have you tried installing it with an offline version vs using the web install already? That was the third link I gave you..

Last edited by wiley8425; 19-Jul-2012 at 06:34 PM..
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19-Jul-2012, 06:31 PM #7
Yes I have, several times. I have also tried installing it in clean boot/safe mode.
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wiley8425 wiley8425 is offline
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19-Jul-2012, 06:44 PM #8
That's not what I'm talking about. I'm talking about installing the whole thing from an offline version that includes the cab files which the DX is extracted from. I don't see anything about that in your logs, unless you're not posting the whole thing. If you're using the web version, it downloads all the files as you are installing.
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wiley8425 wiley8425 is offline
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19-Jul-2012, 06:46 PM #9
And actually the newest offline version is here: http://download.cnet.com/Microsoft-D...-10176490.html
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19-Jul-2012, 06:50 PM #10
I finally found a solution. I had to download two different .dll files for it to work. Thanks for the help anyway though
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