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Common Sims 2 Problems

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Jackiefrost9's Avatar
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19-Apr-2005, 07:46 PM #616
hmmm well let's just wait for the people to look at it and see if they fix anything. If it's still a problem after they look at it I'll tell you what to try.
beecham's Avatar
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23-Apr-2005, 01:31 PM #617
SIMS 2 Freezes
Hi my girlfriend is using (or attempting to use) Sims 2 and Sims 2 Expansion at random points in the game it will just freeze. I cannot then ALt F4 the only solution is Reset. As far as I can tell I have the latest drivers:

Settings are as follows:
---------------
Display Devices
---------------
Card name: NVIDIA GeForce4 Ti 4200
Manufacturer: NVIDIA
Chip type: GeForce4 Ti 4200
DAC type: Integrated RAMDAC
Display Memory: 128.0 MB
Current Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.7189 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 4/1/2005 16:16:00, 3980288 bytes

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: GBT___
System Model: AWRDACPI
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Athlon(tm) XP 2100+, MMX, 3DNow, ~1.7GHz
Memory: 1024MB RAM
Page File: 282MB used, 2177MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Sound Devices
-------------
Description: Avance AC97 Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3058&SUBSYS_A0021458&REV_50
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.3840 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 3/25/2002 13:13:54, 303948 bytes
Other Files:
Driver Provider: Avance Logic, Inc.

Thanks in advance.
Jackiefrost9's Avatar
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23-Apr-2005, 02:18 PM #618
Lower the screen resolution. 1600x1200 is pretty big...

If that doesn't work then go ahead and go into stat, run, dxdiag and run all the tests in there.
beecham's Avatar
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23-Apr-2005, 03:40 PM #619
Tried th tests
Thanks for the pointers. Resolution is dropped. ANd all tests were run successfully. Ill cross me fingers.
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23-Apr-2005, 05:24 PM #620
During gameplay, sometimes it happens after 5 minutes sometimes after 2 hours, but the screen freezes for like 2 minutes but the sound is still going and then the game crashes and the computer goes into "safe mode" and a window pops up saying "The ialmrnt5 display driver has stopped working normally" and another window saying "The graphics adapter in this system experienced an internal error" how can I get this to stop?
beecham's Avatar
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23-Apr-2005, 05:37 PM #621
Dropped resolution but no difference.
Hi, dropped to 1280 by 1024. The game played fine for around 1 hour then the PC reset half way through opening a lot....
err ideas? Thanks in advance.
cowsgomoo824's Avatar
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23-Apr-2005, 05:49 PM #622
also another question When I try to run Body Shop, I get a message saying Direct3D returned an error "D3ERR_INVALIDCALL!"
Jackiefrost9's Avatar
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23-Apr-2005, 06:27 PM #623
Quote:
Originally Posted by cowsgomoo824
During gameplay, sometimes it happens after 5 minutes sometimes after 2 hours, but the screen freezes for like 2 minutes but the sound is still going and then the game crashes and the computer goes into "safe mode" and a window pops up saying "The ialmrnt5 display driver has stopped working normally" and another window saying "The graphics adapter in this system experienced an internal error" how can I get this to stop?
Go to start, run then type dxdiag and click ok. Click on save system information. Save it to where-ever you want and then copy all the way down untill it says "system devices" then stop, and paste the selected text into a new post. Do not include the "system devices" section. I don't want to see all that. My guess is that you're overheating. Actually I'm near positive.
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Last edited by Jackiefrost9; 23-Apr-2005 at 06:35 PM..
Jackiefrost9's Avatar
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23-Apr-2005, 06:30 PM #624
Quote:
Originally Posted by beecham
Hi, dropped to 1280 by 1024. The game played fine for around 1 hour then the PC reset half way through opening a lot....
err ideas? Thanks in advance.
Did it go longer without crashing?

Download a program that lets you monitor your system's temperature. Speedfan works good:
http://www.almico.com/sfdownload.php
Play the game untill it crashes and then, as quickly as possible, boot the system up again and tell me what the temperatures are.
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cowsgomoo824's Avatar
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23-Apr-2005, 07:00 PM #625
------------------
System Information
------------------
Time of this report: 4/23/2005, 11:43:01
Machine name: YOUR-AE066C3A9B
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
Language: English (Regional Setting: English)
System Manufacturer: HP Pavilion 061
System Model: PJ510AA-ABA a730n
BIOS: BIOS Date: 09/24/04 14:22:18 Ver: 08.00.10
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 504MB RAM
Page File: 349MB used, 879MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) 82915G/GV/910GL Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) 82915G/GV/910GL Express Chipset Controller
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2582&SUBSYS_2A08103C&REV_04
Display Memory: 128.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: hp f1703 Flat Panel Monitor
Monitor Max Res: 1280,1024
Driver Name: ialmrnt5.dll
Driver Version: 6.14.0010.3889 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 8/20/2004 17:11:36, 37951 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ialmnt5.sys
Mini VDD Date: 8/20/2004 17:26:00, 737874 bytes
Device Identifier: {D7B78E66-66C2-11CF-BD7C-020AA5C2CB35}
Vendor ID: 0x8086
Device ID: 0x2582
SubSys ID: 0x2A08103C
Revision ID: 0x0004
Revision ID: 0x0004
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: Realtek HD Audio rear output
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_08800000&REV_0905
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5027 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/7/2004 02:59:44, 2185408 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: Realtek HD Front Pink Jack
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5027 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2004 02:59:44, 2185408 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Realtek HD Digital input
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5027 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2004 02:59:44, 2185408 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Realtek HD Front Green Jack
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5027 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2004 02:59:44, 2185408 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Back Line in/Mic, Front Line in
Default Sound Capture: No
Default Voice Capture: No
Driver Name: RtkHDAud.sys
Driver Version: 5.10.0000.5027 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2004 02:59:44, 2185408 bytes
Cap Flags: 0x0
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x2659
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 15:00:00, 57600 bytes
| Driver: usbd.sys, 8/4/2004 08:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HP PS2 Keyboard (2K - 3)
| Matching Device ID: acpi\pnp0303
| Upper Filters: PS2
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:38, 52736 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:34, 24576 bytes
| Driver: PS2.sys, 6/4/2001 17:00:00, 14112 bytes
| Driver: ps2.bat, 10/16/2002 19:57:10, 81920 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 11:01:08, 40840 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:34, 24576 bytes
|
+ Microsoft PS/2 Mouse
| Matching Device ID: *pnp0f03
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:38, 52736 bytes
| Driver: mouclass.sys, 8/4/2004 15:00:00, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 11:01:08, 40840 bytes
| Driver: mouclass.sys, 8/4/2004 15:00:00, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Agere Systems PCI Soft Modem
DirectPlay8 Serial Service Provider: COM3
DirectPlay8 TCP/IP Service Provider: {E025250E-C724-4290-92D0-06DF33EE9485} - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 170.7 GB
Total Space: 184.8 GB
File System: NTFS
Model: ST3200822AS

Drive: D:
Free Space: 0.8 GB
Total Space: 5.9 GB
File System: FAT32
Model: ST3200822AS

Drive: E:
Model: LITE-ON DVD+RW SOHW-822S
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 15:00:00, 49536 bytes

Drive: F:
Model: ASUS CD-S480/AH
Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 15:00:00, 49536 bytes
Jackiefrost9's Avatar
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Experience: Advanced
23-Apr-2005, 07:01 PM #626
You can delete the second post, I don't need it.

Your system is overheating. I have the same chipset graphics as you and I get the same error sometimes with Halo. Make sure you have all your fans going. If you can, get some ice and put it in a plastic bag, then put that in another plastic bag, then tape it to your air intake fan to make it extra cool. You double bag it to prevent the water from dripping out.
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beecham's Avatar
Junior Member with 5 posts.
 
Join Date: Apr 2005
24-Apr-2005, 10:07 AM #627
Speedfan results
Hi,

We changed the resolution to 1024 X 768. The game crashed after about 45 min or an hour, running it in a window without sound. The temperatures from Speedfan came back as temp 1 65, temp2 35, temp3 21, HD0 43, HD1 37, temp1 66. Any ideas?

Ta!
Jackiefrost9's Avatar
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Senior Member with 3,799 posts.
 
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Experience: Advanced
24-Apr-2005, 04:16 PM #628
the two "temp 1" values seem high, everything else is ok. How many fans are on your computer?
beecham's Avatar
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Join Date: Apr 2005
24-Apr-2005, 05:03 PM #629
Fans
Hi I am running 2 extra fans, one on the side set to suck and one on the roof set to blow. On top this there are obviously one on the CPU and one for the power pack. Setting the side one to suck seems to have cooled it a little. but not much maybe dropped to 58
Jackiefrost9's Avatar
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Senior Member with 3,799 posts.
 
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24-Apr-2005, 07:40 PM #630
ok... try double bagging a bag of ice and putting it over the one on the side, then see if it still crashes.
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