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Can't install Sims2 holiday edition


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jdsolis1's Avatar
jdsolis1 jdsolis1 is offline
Junior Member with 1 posts.
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Join Date: Aug 2007
Experience: Beginner
10-Aug-2007, 05:31 PM #1
Can't install Sims2 holiday edition
I am trying to install The Sims2 Holiday Edition on my PC with Windows XP. It starts installing the then gives me an error message the says, "A problem occurred when trying to transfer the file 'TSData\Res\Sims3D\Sims13.package' . It then asks is I want to retry, or cancel. Even when I try retry, it just can't get past this part. What should I do?
eddie5659's Avatar
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Moderator & Malware Removal Specialist with 28,414 posts.
 
Join Date: Mar 2001
Location: Bradford, England
12-Aug-2007, 02:49 PM #2
Hiya and welcome

Where did you get the game from? If it is a retail disk, have you tried taking it back, as they should swap it for you.

If not, have a look thru this:

Common Sims 2 Problems

This is posted in the above thread, but popping it here as well:

Quote:
Originally Posted by www.thesims2.com
To manually uninstall this game you will need to edit your system registry in a two part process. This will remove all traces of the game from your system.

Remember that editing your computers registry incorrectly can severely damage your operating system. We recommend having a computer professional perform these steps. If you are confident, however, that you can edit your registry successfully, then please follow the instructions below carefully. To remove all of the game folders:

Open your My Documents folder.
Open the EA Games folder.
Right-click on The Sims 2 folder and choose Delete.
A Confirm Folder Delete window will appear, choose Yes.
When the folder is finished deleting, close the window.
Open My Computer.
Open your harddrive (by default this is C.
Open the Program Files folder.
Open the EA Games folder.
Right-click on The Sims 2 folder and choose Delete.
A Confirm Folder Delete window will appear, choose Yes.
When the folder is finished deleting, close the window.
Right-click on your Recycle Bin and choose Empty Recycle Bin.

Now you can remove the registry keys for the game.

Click on Start and then click on Run...
In the text line type 'regedit' without quotes, then click OK.
click on File and then Export...
Choose a location and name for the file (this will be your backup registry file).
Click Save.

The next steps will all be performed in the left pane of the Registry Editor window.

Click on the + next to HKEY_LOCAL_MACHINE
Click on the + next to SOFTWARE
Click on the + next to EA GAMES
Right-click on The Sims 2 folder and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
Click on the + next to Electronic Arts
Click on the + next to EA GAMES
Right-click on The Sims 2 and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
Click on the + next to Microsoft.
Click on the + next to Windows.
Click on the + next to Current Version.
Click on the + next to Uninstall.
If you have the CD edition, right-click on the the Key named {8AB8D458-939E-403F-0097-9BA1C1F013D5} and choose Delete; if you have the DVD edition, right-click on the Key named {40C03514-89C3-41BA-0090-3B440256DB87} and choose Delete; If you have the UK/European CD edition right-click on the Key named {6E7DD182-9FC6-4651-0095-2E666CC6AF35} and choose Delete.
A Confirm Key Delete window will appear, choose Yes.
The Sims 2 has now been completely removed from your system. You may now choose to reinstall the game.
Regards

eddie
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