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Windows Defender Won't Turn On


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heleneh's Avatar
heleneh heleneh is offline
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01-May-2013, 12:19 PM #1
Windows Defender Won't Turn On
I was recently given a Toshiba laptop with Windows 8 installed.

I would like to use Windows Defender as the real time virus protection.
I have installed MBAM and Spybot S&D.
Windows Firewall is turned ON.
I used Norton's tool to uninstall the Norton products, but it did not fully work and I had to use the uninstall program feature for some components.

I have spent a full day trying to turn ON Windows Defender,and reading posts in many forums.

When I go to the Action Center, it tells me that Defender is turned off. When I hit the button to turn it on, the button does not seem to activate.

I have a message in my system tray to turn on Virus Protection.

I am not comfortable messing with Registry keys based on random recommendations I have seen online; would do so with your direction!l

My questions are :
1) I like defender because it is lightweight and effective. Can you help me turn it on?
2) Would you recommend something else instead?


thanks so much in advance,

Helene
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01-May-2013, 01:44 PM #2
Did you use the Norton Removal Tool from below ?

https://support.norton.com/sp/en/us/...rProfile_en_us
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01-May-2013, 02:28 PM #3
Yes, that is the tool I used.

I chose the second option:

I have Norton AntiVirus, Norton Internet Security, or Norton 360

thanks

Helene
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01-May-2013, 08:41 PM #4
Try and use Revo Uninstaller and see if it detects any Norton remains.
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01-May-2013, 09:03 PM #5
I installed Revo Uninstaller, and launched it, but it does not seem to find anything that belongs to either Norton or Symantec
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heleneh heleneh is offline
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04-May-2013, 09:13 AM #6
I installed Revo Uninstaller, and launched it, but it does not seem to find anything that belongs to either Norton or Symantec.

thank you

Helene
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04-May-2013, 04:50 PM #7
There is a more direct way of turning Windows Defender on instead of using the Action Center. Go to the Start screen, right click and choose All Apps. There you will see Windows Defender. double click on that. Then go to Settings tab, and checkmark Real Time Protection.
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04-May-2013, 06:06 PM #8
When I double click windows defender , i get the following message:
Windows Defender has been turned of and isn't monitoring your computer.
If you're using another app to check for malicious or unwanted sftware, use Action Center to check that app's status.

Thanks
Helene
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04-May-2013, 08:53 PM #9
Re-run the Norton Remover again. I remember seeing advice that it needs to be run twice. Then try Windows Defender again.
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06-May-2013, 06:06 AM #10
I reran the norton removal tool, and rebooted. no change.
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07-May-2013, 11:07 PM #11
So, between Windows Firewall, Spybot Search and Destroy, and MalwareBytes, am I adequately protected? I still do not have Windows Defender turned on,

thanks
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08-May-2013, 06:49 AM #12
Check Action Center, you may find your prob here
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08-May-2013, 09:37 AM #13
Action Center asks me to turn on Defender, but the button is un-clickable.

Thanks.
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08-May-2013, 09:37 AM #14
You still need an antivirus program as MalwareBytes and Spybot don't handle viruses.
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09-May-2013, 02:01 AM #15
1) I like defender because it is lightweight and effective. Can you help me turn it on?
2) If we can't get it turned on, is there some other free anti virus that you or someone else can recommend?
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