[bibs64]

hiya everyone,had PCWorld install Norton360 during a pc health check,as soon as got it home noticed a red warning cross on 360 icon in notification area.Said i had to run live update,tried to and got the message,LIVE UPDATE FAILED,CANNOT CONNECT TO SERVER.This was two weeks ago and have tried every one of Symantecs help features tone avail.Their final word was a virus was the problem and to rectify was £70.00.Ireally dont know what to do,am sure have`nt got any viruses so any help would be appreciated.My laptop is Advent 7082,40gb,1120RAM(ish).running XP Home,SP2,can any one help,hope i`m in the right thread.

[pfurball]

Hi bibs64
Can you do a System Restore back to before you installed the Norton 360?If not, you might have to reformat and start fresh assuming you have an XP disk to reformat from?Otherwise, can you disable Nortons and run an online Panda Scan or Trend online scan and see what they find?
Regards Paula

[bibs64]

Many thanks for your input pfurball,after hours of help Chat,emails and remotely accessing my comp.,i was finally told late last nite that Symantec are actually aware of the problem and are working towards a solution.In other words,i think i`d exhausted vthe possibility of my error and the truth had to come out.A waiting period now follows till remedy ,patch,is issued.Thanks once again for your help.Andyb.