Hi, We see quite often, where a poster has used one or more tools, and feels the entire problem was fixed...we also are aware that we cannot respond quickly enough to all threads, and some have to wait a while and in the meantime, people will try things and may think the computer is all clean- and when we do catch up and run some other scans, quite often serious malware is left to remove...so- I suggest strongly that you at least post your Hijackthis log here, so experts can check it and further advise you.
go to
Click here to download HJTsetup.exe
- Save HJTsetup.exe to your desktop.
- Double click on the HJTsetup.exe icon on your desktop.
- By default it will install to C:\Program Files\Hijack This.
- Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
- Put a check by Create a desktop icon then click Next again.
- Continue to follow the rest of the prompts from there.
- At the final dialogue box click Finish and it will launch Hijack This.
- Click on the Do a system scan and save a log file button. It will scan and then save the log and then the log will open in Notepad.
- Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
- Paste the log in your next reply.
- DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
Also, do this:
Open Hijack This and click on the Config button then on "Open the Misc Tools section" button. Click on the "Open Uninstall Manager" button. Click the "Save List" button. Copy and paste that list into your reply please.