[SjBuckley]

System specs: Intel(R) Celeron(R) CPU 2.53 GHz 1.93 GB of RAM
Windows XP professionnal SP2 operating system

This week i was performing a routine scan with AVG free edition and an infection was detected; JS\Downloader.Agent. The scan then "got stuck" on a file and just kept going for 11 hours! When i tried to stop the scan, it didn't respond. When i tried to quit the application, it told me that it couldn't quit because a scan was in progress. So i forced the application to quit through Task manager. I tried scanning again a few times and got the same result.

I then tried to remove AVG to reinstall it and the uninstallation process froze in the middle. So i went and manually deleted the Grisoft folder in the Program files folder. I also ran a search for all files with AVG in the file name (including hidden and system files) and deleted everything. When i went back to the uninstallation page in Windows and found AVG, there was no file size indicated and clicking the remove tab gave me a message that said AVG had already been uninstalled.

So i reinstalled AVG and still no luck. I took the path name to the infected file from a "frozen scan" and found it on my computer. I opened it and AVG prompted me to take action. I moved it to the vault and then deleted the file. I then ran another scan to double check and this time it didn't detect it, but the scan froze again, and kept going for 9 hours... So uninstalled AVG again (going through the same manual process as before) and installed AVAST free edition. I ran a scan, and the same thing happened again! The scan froze on an unknown file and just kept going until i forced the application to quit. Same result with Ad-Aware 2007 scan. What is going on? I don't know what to do anymore. I can't complete a scan. Everything else on my computer works fine. Please help!

Thanks

[lotuseclat79]

Hi SjBuckley,

Try executing your AV in Safe Mode rather than uninstalling, reinstalling. You probably have too many things loaded and probably executing at once (just a guess on my part - i.e. not sure).

In Safe Mode, few programs are running, and AVG can complete its work more than likely.

-- Tom