[starship_fl]

A few weeks ago my son & I asked for assistance with removing the free McAfee that came with his new Vista laptop.

http://forums.techguy.org/general-se...y-removal.html

The assistance received was right on the money, right down to the "successful removal" after completion of the extra step needed.

The free version of AVG had been previously downloaded and was installed. It was updated and a scan was run that came up clean.

Today, upon starting the computer a message came up that stated that MFC71.DLL failed to start and that AVG was not running. Windows suggested that the problem might be solved by reinstalling the program.

My son downloaded a fresh copy of AVG, to the desktop, and uninstalled the one had on the computer.

When he tried to install the new AVG he got a message that another anti-virus was already running and that he needed to un-install it, first. That's when he called me.

Not being the smartest guy on the block, I told him that, maybe, the MFC71.DLL was involved with McAfee, not AVG. Sure enough, he looked in the security section of his computer and under "Malware" it stated that McAfee Virus scan and Windows Defender were both running. After shutting off Defender that section still said it was running.

We're a bit far apart. He's in Seattle and I'm in St. Pete, FL area. I'm stumped, but that doesn't take too much.

Where do we start? I appreciate any help you can send.

[Davec]

Read this:

Diff App Same Prob

[starship_fl]

After driving myself nuts, I decided to tell my son to roll his computer back a few days. He did a system restore to a date before all the trouble started.

He then carefully uninstalled McAfee using Vista's Add/Remove programs. He then did the extra step from McAfee.

He installed a fresh download from AVG and set it up.

This time everything worked as it should.

All is well