Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

General Security General Security
Search Search
Search for:
Tech Support Guy > > >

Solved: New free AVG...will not install


(!)

green_sleeves's Avatar
green_sleeves green_sleeves is offline
Computer Specs
Member with 82 posts.
THREAD STARTER
 
Join Date: Oct 2007
Location: Nanaimo B.C. Canada
Experience: Intermediate
05-May-2008, 09:03 PM #1
Solved: New free AVG...will not install
I simply cannot download the new avg....it keeps telling me I already have a virus protection program running ...I have deleted every speck of anything to do with the old avg, the spyware and rootkit from AVG. I did a computer search and deleted everything avg and still get this idiotic error. "Action failed for registry key HKLMSOFTWAREMicrosoftWindows NTCurrentVersionWindows: creating registry key....Error 0x80070005"
I followed these instructions
1. Download & save the latest AVG Free installation package from [free.grisoft.com]
2. Run the AVG Free install file
3. Choose the Uninstall option and follow the setup wizard, when you get to the part to remove user settings, select it.
4. Restart your computer then...
5. Now reinstall AVG using the setup file you got in step 1 and update it.
It will not install, people tell me I should be seeing a : the Remove user', then reboot and start the download again....I have been fighting with this for 2 days and am feeling a bit stoopid.
What am I missing? I have the file saved to desktop, I even redid that in case my download was corrupted...notta..
Stephen_A's Avatar
Stephen_A Stephen_A is offline
Computer Specs
Member with 134 posts.
 
Join Date: Mar 2006
Experience: Intermediate
06-May-2008, 12:45 AM #2
I don't know how confident you are tweaking the registry, but it seems you have glitch there. I strongly advise against registry adjustment without extreme caution and a registry backup and a restore point. So a harmless thing to try would be to clean up the registry using Regseeker which you can get here.
http://www.snapfiles.com/get/regseeker.html
Then try to install AVG again.
golferbob's Avatar
Member with 3,896 posts.
 
Join Date: May 2004
Experience: Intermediate
06-May-2008, 06:46 AM #3
avg
i used the add/ remove program to uninstall ,restarted ,did a seach for avg in files & folders , deleted all ,restarted and downloaded & installed the new. i have had no problems.
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 96,580 posts.
 
Join Date: Aug 2003
06-May-2008, 09:15 AM #4
I don't recommend running any registry cleaners as you may end up with more serious problems.

This sounds like a permissions issue on a particular registry key.

First, let's back up the registry:

Please go to Start - Run and copy and paste the following and then click OK:

regedit /e c:\registrybackup.reg

It won't appear to be doing anything and that's normal. Your mouse pointer may turn to an hour glass for a minute.

When it no longer has the hour glass, check in your C drive to be sure you have a file called registrybackup.reg before continuing. If you do not see that file, please let me know before doing anything else.


Go to Start - Run and type in regedit and click OK.

Expand each of the following registry keys by clicking on the + you see on the left side:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\

Right click on the Windows key under CurrentVersion and choose "Permissions". Under "Group or user names", select your user profile name as administrator (probably My Computer).

Below that under "Permissions for Administrators", by "Full Control" put a check by "Allow".


Reboot and try the installation again please.
__________________
Microsoft MVP - Consumer Security
Noyb's Avatar
Noyb   (Jay) Noyb is offline Noyb is a Trusted Advisor with special permissions.
Computer Specs
Trusted Advisor with 19,332 posts.
 
Join Date: May 2005
Location: Kokomo, IN
06-May-2008, 10:31 AM #5
It was a mess ... Couldn't even restore back.
I had to boot to safe mode, manually remove AVG ...
Disable Firewall, Winpatrol .. and try to reinstall a couple of times.
Finally got it to work ... I hate it.

Anyone know where I can get the old version ??
green_sleeves's Avatar
green_sleeves green_sleeves is offline
Computer Specs
Member with 82 posts.
THREAD STARTER
 
Join Date: Oct 2007
Location: Nanaimo B.C. Canada
Experience: Intermediate
06-May-2008, 02:08 PM #6
no point in trying to get the old version back it is useless (no more updates) after the end of the month (or so I have been told)...I am now using 'Avria AntiVir' and so far so good! Just takes a bit of getting used to seeing a different anitvirus icon down there!
green_sleeves's Avatar
green_sleeves green_sleeves is offline
Computer Specs
Member with 82 posts.
THREAD STARTER
 
Join Date: Oct 2007
Location: Nanaimo B.C. Canada
Experience: Intermediate
06-May-2008, 02:11 PM #7
Thank you! I am printing off your instructions and will report back with the results. Thanks a heap, I am terrified of messing with my registry, never needed to learn about it. Time to figure it out!
green_sleeves's Avatar
green_sleeves green_sleeves is offline
Computer Specs
Member with 82 posts.
THREAD STARTER
 
Join Date: Oct 2007
Location: Nanaimo B.C. Canada
Experience: Intermediate
06-May-2008, 02:39 PM #8
Quote:
Originally Posted by Cookiegal View Post
I don't recommend running any registry cleaners as you may end up with more serious problems.

This sounds like a permissions issue on a particular registry key.

First, let's back up the registry:

Please go to Start - Run and copy and paste the following and then click OK:

regedit /e c:\registrybackup.reg

It won't appear to be doing anything and that's normal. Your mouse pointer may turn to an hour glass for a minute.

When it no longer has the hour glass, check in your C drive to be sure you have a file called registrybackup.reg before continuing. If you do not see that file, please let me know before doing anything else.


Go to Start - Run and type in regedit and click OK.

Expand each of the following registry keys by clicking on the + you see on the left side:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\

Right click on the Windows key under CurrentVersion and choose "Permissions". Under "Group or user names", select your user profile name as administrator (probably My Computer).

Below that under "Permissions for Administrators", by "Full Control" put a check by "Allow".


Reboot and try the installation again please.
OK, tried all that, the full control was already checked off. I do see AVG 8 in the list of programs- that should be there because it is downloaded on my desktop (not installed)? Just want to know before I go any further......(getting tired of failing and having to uninstall AntiVir and reinstall 3x a day).
I am deleting old junk I know isn't on my computer while the registry editor is open....
green_sleeves's Avatar
green_sleeves green_sleeves is offline
Computer Specs
Member with 82 posts.
THREAD STARTER
 
Join Date: Oct 2007
Location: Nanaimo B.C. Canada
Experience: Intermediate
06-May-2008, 03:16 PM #9
I am officially gone mad
Quote:
Originally Posted by Cookiegal View Post
I don't recommend running any registry cleaners as you may end up with more serious problems.

This sounds like a permissions issue on a particular registry key.

First, let's back up the registry:

Please go to Start - Run and copy and paste the following and then click OK:

regedit /e c:\registrybackup.reg

It won't appear to be doing anything and that's normal. Your mouse pointer may turn to an hour glass for a minute.

When it no longer has the hour glass, check in your C drive to be sure you have a file called registrybackup.reg before continuing. If you do not see that file, please let me know before doing anything else.


Go to Start - Run and type in regedit and click OK.

Expand each of the following registry keys by clicking on the + you see on the left side:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\

Right click on the Windows key under CurrentVersion and choose "Permissions". Under "Group or user names", select your user profile name as administrator (probably My Computer).

Below that under "Permissions for Administrators", by "Full Control" put a check by "Allow".


Reboot and try the installation again please.

I did all this, even deleted all my antivirus (again) even from the registry. Downloaded a fresh copy of avg to my desktop and thought there is no possible way it is going to say "Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005"...but IT DID. I cannot believe this. There wasn't a speck of antivirus on my machine. Nothing, deleted and rebooted and it still says I have an antivirus running.....what the heck is going on or what the heck am I doing wrong????
golferbob's Avatar
Member with 3,896 posts.
 
Join Date: May 2004
Experience: Intermediate
06-May-2008, 03:56 PM #10
avg
the problem might be win patrol ,avg 8.0 has a full time antispyware program built in .
vicks's Avatar
Computer Specs
Member with 5,119 posts.
 
Join Date: Jan 2005
Location: Nebraska
Experience: Intermediate
06-May-2008, 04:01 PM #11
Quote:
Originally Posted by golferbob View Post
the problem might be win patrol ,avg 8.0 has a full time antispyware program built in .
You can run multiple antispyware programs. BUT only 1 antivirus program.
vicks
green_sleeves's Avatar
green_sleeves green_sleeves is offline
Computer Specs
Member with 82 posts.
THREAD STARTER
 
Join Date: Oct 2007
Location: Nanaimo B.C. Canada
Experience: Intermediate
06-May-2008, 04:02 PM #12
I don't have that program....(not in my add/remove programs or all programs. I have disabled every spec of protection I have, even my real time protection of Windows Defender was shut down. This just isn't making sense, plus now I have no antivirus- just quickly answering and then disabling my internet connection.
green_sleeves's Avatar
green_sleeves green_sleeves is offline
Computer Specs
Member with 82 posts.
THREAD STARTER
 
Join Date: Oct 2007
Location: Nanaimo B.C. Canada
Experience: Intermediate
06-May-2008, 04:20 PM #13
I know this
Quote:
Originally Posted by vicks View Post
You can run multiple antispyware programs. BUT only 1 antivirus program.
vicks
That is why I deleted every speck of all my saved files of any antivirus (I have never run more than one anyway) - even deleted them from the registry, rebooted and tried with no success with this new avg. This is jacking with my self esteem.. I thought I knew 'stuff''. I help my pals out all the time with their machines. This one has me totally stumped.
Noyb's Avatar
Noyb   (Jay) Noyb is offline Noyb is a Trusted Advisor with special permissions.
Computer Specs
Trusted Advisor with 19,332 posts.
 
Join Date: May 2005
Location: Kokomo, IN
07-May-2008, 09:59 AM #14
Now that I’ve spent several hours getting AVG 8 installed and working .. ( I Think/Hope)
I’m afraid to try to remove it .. Till I get a convenient opportunity to restore my computer.

Anyone know how to shut down the AVG Link Scanner without sending the task bar icon into an alert mode ??
I think it’s slowing me down … Can’t tell if it’s TSG or AVG

Anyone know how to shut down the Automatic Updates without sending the task bar icon into an alert mode ??
And having to Reboot after an update to fix the taskbar icon ?

I’d rather have AVG Alert me when something is wrong ..
Rather than when AVG doesn’t like my setup configuration.
green_sleeves's Avatar
green_sleeves green_sleeves is offline
Computer Specs
Member with 82 posts.
THREAD STARTER
 
Join Date: Oct 2007
Location: Nanaimo B.C. Canada
Experience: Intermediate
07-May-2008, 12:42 PM #15
Thanks all, after 10+ hours of fiddling with my computer, checking the registry and trying over and over until I thought I was loosing my mind I found out where my problem was............there was an AVG file running in my task manager. I got rid of it, tried the install again, got half way though and just when it was almost done......I CANCELED IT. Right now, just the sight or thought of AVG makes my head swirl.
So I am sticking with Avira AntiVir because it gave me no issues no matter how many times the poor program was uninstalled and reinstalled over 24 hours. It isn't giving me any grief and configuring it for use is a simple non life-threatening execution.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


Tags
avg 8

(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑