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Computer turns off during virus scan

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debmas's Avatar
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Join Date: May 2008
Experience: Intermediate
28-May-2008, 01:36 PM #1
Question Computer turns off during virus scan
i am running windows xp media edition and virgin media pc guard every time i try to do a virus scan the computer turns its self off, this happens at varying degrees of scanning does anyone know how i can resolve this?
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blues_harp28's Avatar
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Location: London England
30-May-2008, 05:48 PM #2
Hi and welcome to TSG.
Is it only during a virus scan that this happens?
Try a scan in safe mode..Tap F8 at startup..does it happen there?
debmas's Avatar
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03-Jun-2008, 12:57 PM #3
computer turns off during virus scan
i tried in safe mode as you suggested and computer did not turn itself off will i have to always scan it like that? thanks for advice
blues_harp28's Avatar
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04-Jun-2008, 11:45 AM #4
A virus scan should work in normal mode.
Are you using the full version of Virgin Pc Guard that includes Spyware protection?
debmas's Avatar
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04-Jun-2008, 01:41 PM #5
yes i am running full version of pc guard the virus scan did work once after i reinstalled it last week am not sure what else to do it did work properly a while ago
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04-Jun-2008, 01:58 PM #6
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