There's no such thing as a stupid question, but they're the easiest to answer.
JoinTour
Login
 
Tag Cloud
acer black screen boot computer connection crash css dell display driver drivers email error ethernet excel explorer firefox firefox 3 freeze game hard drive internet internet explorer itunes laptop linux malware monitor network networking nvidia outlook outlook 2003 outlook express partition password printer problem router slow software sound trojan usb video virus vista windows windows xp wireless
General Security
Search
Search in:
 
Advanced Search
Tech Support Guy Forums > Security & Malware Removal > General Security >
Solved: AVG 8.0 and Roxio Bug


HELLO AND WELCOME! Before you can post your question, you'll have to register -- it's completely free! Click here to join today! We highly recommend that you print a copy of our Guide for New Members. Enjoy!

Closed Thread
 
Thread Tools
lazyloon's Avatar
Junior Member with 27 posts.
 
Join Date: Feb 2007
17-Jun-2008, 07:32 PM #1
Solved: AVG 8.0 and Roxio Bug
Trying to install AVG free 8.0 but free setup says Installer has detected an outdated version of Roxio Easy Cd Creator which contains a bug that can cause problems with AVG 8.0.Updated software prior to downloading AVG.....I am currently using Roxio 6.0 with the patches to make it go to 6.2... but still comes up with the same issue....I've looked on the Roxio Support site but couldn't find anything to resolve this problem....Any one have an idea??? Like my Roxio so i kinda like to stick with it (6.0) if i can
Byteman's Avatar
Moderator with 13,757 posts.
 
Join Date: Jan 2002
Location: NY
Experience: Advanced Junk Jouster
17-Jun-2008, 09:59 PM #2
Hi,

Not clear from your post if you did get this patch....which is just for the well-known AVG/Roxio conflict. http://www.roxio.com/enu/support/mserr/cdr4_7.html

Click the "Click here" link at that page.....save the file someplace on your hard drive, where you can find it, and double click to install it. If it works, you should be ablet to install AVG 8 then.

Let me know if that helps....
__________________
ATTN: I tend to edit my replies often, Refresh your browser pages to see added info!

My Signature links:
Donate directly to TSG to help the site-
http://www.techguy.org/donate.html


TSG's Welcome Guide- Tips, Rules, How to use TSG and more!

Is your computer going so slow you can see the electrons moving?....Post in our Hijack This and Malware Removal forum for Help!
iceman88g's Avatar
Junior Member with 3 posts.
 
Join Date: Jun 2008
Experience: Beginner
18-Jun-2008, 01:59 AM #3
I also use AVG 8 sometimes can't connect to sites. What seems to be causing this problem.
Thanks, how about SpyBOt it might help repairing the roxio.

Web Hosting Deals /Software Bargains
lazyloon's Avatar
Junior Member with 27 posts.
 
Join Date: Feb 2007
18-Jun-2008, 06:11 PM #4
Byteman....Cheers Buddy that fixed the problem ...owe you a cold one
Byteman's Avatar
Moderator with 13,757 posts.
 
Join Date: Jan 2002
Location: NY
Experience: Advanced Junk Jouster
18-Jun-2008, 10:30 PM #5
Hi,

You're very welcome! Glad it worked. I was pretty sure it would since you have version 6 of Roxio.

*For users of AVG, who may have Roxio in one version or another, you may see the prompt when you install a new version of AVG...even if you are not using version 6 of the Roxio cd burning software....in that case, [and you do need to be sure).....you can simply click on by the mistaken prompt....AVG setup is not able to tell which version you have...so it alerts all users of Roxio burning products.

I've had it pop up with newer than version 6 before, and simply clicked on by with no problems.
__________________
ATTN: I tend to edit my replies often, Refresh your browser pages to see added info!

My Signature links:
Donate directly to TSG to help the site-
http://www.techguy.org/donate.html


TSG's Welcome Guide- Tips, Rules, How to use TSG and more!

Is your computer going so slow you can see the electrons moving?....Post in our Hijack This and Malware Removal forum for Help!
nriacone's Avatar
Junior Member with 4 posts.
 
Join Date: Jan 2005
Experience: Advanced
14-Aug-2008, 11:32 AM #6
AVG 8 & Roxio Error
Good Morning All,

I am receiving the "Attention" prompt from AVG 8.0 when trying to install it on a Win2K SP4 laptop. From what I can tell there isn't any burning software on the unit. Could there be a leftover DLL or some other remnant of a previous install causing the issue? This is not my system, so I am unsure of the history of the software that has been on the machine. I installed AVG anyway, but what should I expect if some item is adversly impacting AVG?

Thanks,

Nick
Byteman's Avatar
Moderator with 13,757 posts.
 
Join Date: Jan 2002
Location: NY
Experience: Advanced Junk Jouster
14-Aug-2008, 10:00 PM #7
Hi, Yes I think that Roxio leaves or changes settings, leaves some files on the system, even if uninstalled....

Roxio, is now owned by Sonic Solutions...

Quote:
[ Adaptec spun off Roxio as a subsidiary in 2000. All of Adaptec's CD
recording software products were moved to the Roxio label. In August
2004, Roxio's consumer software division was purchased by Sonic Solutions. ]
You may have some of the files....that were under another company name, part of some CD burning software....

Since you clicked on by during the install of AVG 8, it should not matter. Just that everyone gets that alert, if the AVG installer "sees" the items from a Roxio program....it does not detect whether you have the older version 6 or newer Roxio file, it just sees the filename apparently and alerts the user.

If the program is not there I am not sure if gettting the Roxio "fix" back in this thread I posted would even help...and, it is supposed to be installed before installing AVG 8.0 so, I would just stick it out and watch for AVG Update issues, make sure the program is able to get updates daily, usually at first startup.

http://freeforum.avg.com/read.php?13...200#msg-130200
__________________
ATTN: I tend to edit my replies often, Refresh your browser pages to see added info!

My Signature links:
Donate directly to TSG to help the site-
http://www.techguy.org/donate.html


TSG's Welcome Guide- Tips, Rules, How to use TSG and more!

Is your computer going so slow you can see the electrons moving?....Post in our Hijack This and Malware Removal forum for Help!
Closed Thread

Tags
avg 8

THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
WELCOME TO TECH SUPPORT GUY! Are you looking for the solution to your computer problem? Join our site today to ask your question -- for free! Our site is run completely by volunteers who help people like you solve computer problems. See our Welcome Guide to get started.



Thread Tools


You Are Using:
Server ID
Advertisements do not imply our endorsement of that product or service.
All times are GMT -4. The time now is 10:59 PM.
Copyright © 1996 - 2008 TechGuy, Inc. All rights reserved.
Powered by vBulletin, Copyright © 2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.1.0
Powered by Cermak Technologies, Inc.