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wilson44512 · 23-Jun-2008, 11:47 AM #1

hope some one can help me? my brother tried to install the new 8.0. but during installation he gets a pop up saying some thing like "Unsupported Windows Version" and it wont install. he has windows XP. i would be able to help him better but he lives over 100 miles away. and all i can do is talk to him over the phone. what is really hard is. he don't know much about computers.

Kitch · 23-Jun-2008, 01:24 PM #2

AVG 8.0 needs XP Service Pack 2, maybe your brother hasn't updated in a while?

wilson44512 · 23-Jun-2008, 01:34 PM #3

ahhhhh maybe that's it. ill have to find it for him to download and install it. thanks

Kitch · 23-Jun-2008, 03:49 PM #4

wilson44512 · 24-Jun-2008, 12:35 PM #5

so i told him he needs to check to see if his PC needs updating. but when he clicks on windows update he gets a pop up saying. some thing about cant update because of active x security wont allow it. i tried to help him with the Internet option. but it didn't help? have any idea on this one?

Kitch · 24-Jun-2008, 12:59 PM #6

Not sure about that, this page might help ............ http://v4.windowsupdate.microsoft.com/troubleshoot/

'General troubleshooting for scripting errors' looks promising.

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