[sampson220]

i purchased an accer asprire 2315 laptop in april. has vista basic. came with 3 months free trial norton anti spyware . not sure if this is problem. trial period is over. am unable to connect to internet through wifi. would like to uninstall and use microsoft software that came with computer if possible. don,t know what to do. tried, unable to accomplish off line.



thank u

[tacoman359]

It's probably unrelated to Norton. Can you explain your wireless internet problem more in-depth? Like does it connect or give you the limited or no connectivity icon?

[sampson220]

when i first log on. i have excellent reception. when i click to the internet, cannot connect. icon still shows excellent reception, but has red x across it. confusing, red x on icon to me indicates no connection.

not sure if important. i use laptop at public library. no problems before. thats why i thought that it may have something to do with norton, 3 months trial just expired.

[tacoman359]

Can other people at the library connect using wifi? Have you tried to right click on the icon and click Repair?

[sampson220]

others have no problem connecting.

was not aware of right clicking to repair. will try that and let u know.
thank u