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sidbub · 09-Jul-2008, 12:05 PM #1

Just downloaded the MS security update KB951748. The two computers running have not been able to access the internet. One of them with ZA kept blocking everything. No settings were changes. Uninstalled that update, all was back to normal. Anyone having the same difficulty? Both computers running Xp.

**Cookiegal** · 09-Jul-2008, 05:02 PM #2

Yes, this is a known issue and several people are having problems because of it.

untiltheend · 09-Jul-2008, 05:08 PM #3

Ahhh, this would explain my lack of internet too. I just thought Zone Alarm was having an off day or that my ISP was being dodgy. Actually nice to hear others are experiencing the same problems and hopefully it will all be sorted out soon then.

(*sidenote* I created a post in the Web section re: firewalls - didn't notice this forum at all!! D'oh!)

**Cookiegal** · 09-Jul-2008, 05:10 PM #4

You'll have to uninstall the update or reduce your Zone Alarm security settings to medium instead of High, which is not advisable.

untiltheend · 09-Jul-2008, 05:13 PM #5

Ah, thanks for the advice.: up: Any ideas on how to uninstall the windows update? I'm slightly clueless hehe.

I'm currently surfing the net using Microsoft Windows Firewall but not sure how secure that is...so would like to switch back to ZA.

**Cookiegal** · 09-Jul-2008, 05:18 PM #6

You're best with a third party firewall. XP is better than nothing but it won't block outgoing connections.

MS updates can be uninstalled via Add or Remove Programs in the Control Panel. If you don't see them listed there then you just need to put a check mark at the top where it says "Show updates".

untiltheend · 09-Jul-2008, 05:19 PM #7

Cheers Cookiegal - uninstalled the update (YAY go me! hehe!) and all seems to be well.

**Cookiegal** · 09-Jul-2008, 05:25 PM #8

It's my pleasure.

I have created a sticky post about this. Please refer back to it as any eventual solution will be posted there. You will eventually need to redownload that update as it patches some security vulnerabilities.

sidbub · 09-Jul-2008, 07:07 PM #9

I did something that works. I am trying Comodo on one of my computers and it works just fine. I still have the MS update installed so no problems. Also, have the MS update on another computer that is running zone alarm ver 5.5.094.000 which was not affected.

Bonnieclark · 09-Jul-2008, 08:35 PM **#10**

sidbub... are you talking about the Comodo firewall? Do you like it? I'm looking for a good one myself.

sidbub · 09-Jul-2008, 09:06 PM **#11**

Yes. I just started to use it so I am in a testing mode. So far, I am liking it.

**Cookiegal** · 10-Jul-2008, 09:43 AM **#12**

See the solution posted here (ZoneAlarm has issued new versions of their programs):

http://forums.techguy.org/general-se...-conflict.html

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