Sorry I don`t have an answer to your specific avg problem, but I can tell you what I did about avg 8. Been an avg user for 8 years, with no problems, but after seeing all the various ranges of avg problems users are having not only on this forum, but others, I removed avg 7.5, and installed Avira free. I have had it for about a month now with no problems. It does have one slightly annoying popup when you go to update, but all you have to do is X out of that window, one click does it. I can put up with that very easily compared to all the problems that avg 8 users are having. As far as avg goes, was a great antivirus program, but just like anything else when someone gets it right, someone else has to try to improve.