[computertechie]

Had to remove and re-install Symantec AV 10 because of various functionality problems.

Have re-installed the Symantec System Center Console and the AV part. The problem I have is that when you go into the console the option for Make Server a Primary Server is greyed out.

Does anyone know how to sort this out? The only help I found on the Symantec web site wasn't too helpful. It went on about copying the pki key over from the old server. I don't have one to copy.

Got no-where with Symantec phone support - what a bunch of robots. Never even got to the point where I could even ask the above question! I wouldn't choose this product myself, but must get this sorted out for the customer.

Please help. Thanks.

[computertechie]

The Console is version: 10.1.5.5002

[computertechie]

I did eventually find a link on the web that gave me the answer (sorry, didn't bookmark it, was very much against the clock at the time).

If anyone else gets this problem, what you have to do is:

1. Remove the Symantec AV software and remove the console software

2. You may need to reboot server, probably a good idea to anyway

3. Either:
a. Manually remove all traces of Symantec from the registry
OR
b. Do a search for and download the NoNAV tool and run that (choose the recommended options)
This bit is important, so as not to get a conflict when you re-install.

4. Re-install the software - Install the AV server first, console second

5. You may well have to re-deploy the client software to all of the PC's.

All should be ok from this point on.

When you're happy you've got it working, you can then hopefully relax and start planning on replacing your AV software with something proper such as NOD32, a vastly superior (and cheaper) product which also gives proper human support over the phone should you need it.

I would never purchase any Symantec products (apart from Ghost). This problem yesterday created an extra 3 hours work for me and ran up the bill even more for my customer who won't be happy when they receive their bill. Their support was the worst I have ever encountered. About 45 minutes on the phone to various people I could barely understand, and I never even got to the point where I could fire the technical question at them!!!!! That is how bad their support is. It is non-existent. It makes you laugh when you hear the message that all calls are being recorded for training and quality purposes!!!

If you're the IT decision maker in a business, think very carefully before spending your budget!