[Teter]

Hi, I have the purchased AVG8 installed. I am unable to understand the email settings to put in and the Firefox. Only once in a great while I can get email when I play with settings and am unable to get on the internet like now.
As I am a beginner I'm not sure of the questions it asks. I have Windows XP(2), I use Verizon.net for my internet service and email, and have Thunderbird. I am classified as a Standalone computer. The AVG8 automatically filled in POP3 Server Name: AutoPop3
Type of Login: 1) Auto 2) User/Computer 3) Fixed Host ????
Name of fixed Host:_________________________ ?????
Additional settings:
Local Port (Used in email client) Automatically filled in as 10110)
Use APOP when available? Yes or No ?????
Connection? ________________________ ??????
Email client POP3 Server Settings: Server"127.0.1:10110."User/Computer
Email client POP3 Server Activation? Yes or No

I have no idea of what all this is. Looking at my Thunderbird settings for Verizon I see,
POP Server - incoming. verizon.net Port 110
Outgoing Server: Verizon.net-outgoing.verizon.net)default) Port 25
Can someone help me please? This is just part one, I usually can't get on the net either and don't know why. Thank you.

[Teter]

Help,help,help please. Have Windows XP(S2). Problem started with AVG purchased Antivirus. Have IE and MFirefox(default) which is the only thing left working. Have Outlook Express and MThunderbird(default). AVG settings were wrong and only sometimes kept from getting mail and connecting to internet. Uninstalled AVG. Also searched for any remaining files of AVG and deleted. On uninstalling AVG, it was to turn the firewall back on which it didn't. Unaware of this I downloaded Google Toolbar and buttons for IE, now have deleted Google toolbar. I had a desktop flowered screen(Microsoft) which is now white with a warning. Warning says "Spyware detected on your computer". Install an antivirus or spyware remover to clean your computer. I did on online scan and removed what it said was spyware and a 'joke' something. I cannot open anything even if I download a different antivirus. I do have the AVG CD but will not open either. Computer desktop is frozen with warning sign. I am unable to open Security, Windows Firewall. It says 'Do to unknown reasons Windows Firewall can not be opened." I tried System restore to go back one day but that didn't work either. Under task manager the only thing that shows running is Shadow, a widget which I have had for a long time. On restarting the computer, momentarily my flower screen comes on then instantly it's taken over by the total white screen with the warning. I do not have an antivirus now and cannot download one because it won't open. Help Please, I have no idea of what to do.

[Teter]

Me again, I just had a blue screen appear. It said 'Unexpected Kernel Mode Trap' Suggested Disable Bios Memory options such as caching or shadowing. To be able to do so, Restart computer, press F*, select advanced startup options, and then 'safe mode' I did that but it did not tell me what to do after that. Someone help please. Can't find Bios memory in search . Have no idea of where to find it. Help please,,,,,,, only a beginner with big problems. Thank you.

[pishbloom2]

well im sure someone will be by to give u better advice than im going to try to give u. but first of all avg u can get totally free. u dont have to buy it. if it was me i would either post an HJT file showing if u are infected with something or i would see if u can just do a clean reinstall of windows again. i hope this helps u.

[Teter]

Hi pishbloom, I purchased because I thought it would be a little more thorough. You mentioned reinstall windows again. Is that to reboot? I have had an expect computer person do that once already when my computer crashed with Symantic and downloading without enough of memory. I see you are advanced. How do I reboot the system and is it safe with the 'unexpected kernel mode trap?. I am unable to receive any emails at this time either so luckily, with a very hard time, I can still get to this site.
What is to post a HJT file? How? Where? I'm a beginner please. Thank you.

[DoubleHelix]

You've got a whole lot of problems going on. What pishbloom2 was recommending was to either submit a post in the malware forum here or just completely reinstall everything on your computer including the operating system and all programs. I think that might be a bit much for you. No, it's not "rebooting". That's simply the process of shutting off your computer and turning it back on. Reinstalling everything is far more involved.

You could try posting a HijackThis log in the malware forum. Here are the instructions for doing so.
http://forums.techguy.org/malware-re...st-before.html

[DoubleHelix]

Firefox is a web browser. It doesn't have anything to do with AVG and the e-mail client program you use.

If you had Thunderbird working fine before you installed AVG, you shouldn't have to configure anything. It sounds like you may have done a lot of unnecessary tweaking. Normally I would suggest removing AVG and get the e-mail client working first before reinstalling AVG, but you have so many serious system problems going on, that an anti-virus application is about the last thing you should uninstall.

Until you get the virus/malware problem cleared up, I would recommend checking and sending e-mail only through your ISP's web mail system.

[Teter]

Hello DoubleHelix, Thank you for your reply. I have a system recovery, would that help at all? It says it will bring everything back to original factory setting? When I crashed this computer 2 years ago a larger memory was put in because of all the games I have on the desktop. Would that stay as a larger memory? Can you suggest what to do? I really don't have anything important on this computer, just mostly games which is backed up on CD. The rest I can install again. Once again, thank you.

[DoubleHelix]

Memory is hardware. It isn't affected by using recovery disks.

If you have recovery disks, they will return the computer back to the state it was in when you bought it. Everything you installed since will have to be reinstalled, and any data you have on the computer will have to be backed up and then restored after using the recovery disks.

[Teter]

Hello, Again, thank you. I have used system recovery and once again I am back to the beginning. It worked to straighten things out or at least most of them. The games came back too as I had them before. I have lost MThunderbird and Firefox but I can get them back and reinstall them. I did lose my speakers thought. They did work before. Can you tell me how to get them back? I seemed to have changed this computer around so much I hardly recognize what it is now.

[Teter]

I have found MThunderbird and Firefox on the computer again. Speakers now work again. It's a great thing, that System Recovery, especially for older people like me who try hard but the result is a crashed computer.
I would like to THANK all of you who have tried to help me now, in the past and in the future.

[Teter]

Hi DoubleHelix, I have uninstalled AVG. Everything works just fine without it. I have noticed that it leaves behind approx. 36 files which were also deleted. Also a problem came up with the firewall. On uninstallation AVG has a check box to turn on the computer firewall again. It did not do that. Unnoticed the firewall was off. I downloaded Google toolbar and buttons and crashed the system again. The desktop froze white with a big warning. Deleting again what I did but screen would not come back to normal. Had to use System Recovery. I have decided not to use AVG do to the problems even though I have paid for it. Would you like to suggest another Antivirus?
Thank you for your help.

[Rich-M]

I think it is time to run some online scans and clean your system up personally as none of that can have anything to do with Avg except that it does have a problematic email scanner. As a general piece of advice also, I would not be install ANY toolbars, they are the first thing I remove from infected computers when I work on them.
I would run www.bitdefender.com and www.ewido.net and tell us what you found.
For antivirus, IMHO the very best is www.eset.com. Nod32 is seamless, you will never know it is there and it doers the job flawlessly.

[DoubleHelix]

Did you just restore your system to a previous point using System Restore? Or did you actually wipe everything out with the recovery disks that came with your computer. It doesn't make sense that you'd still have problems with applications you previously installed if you used the recovery disks.

[Teter]

Hello,
Thank you to everyone. I did a total system recovery, not a system restore. This computer did not come with recovery discs, it's on the hard drive. I uninstalled Thunderbird, Firefox and checked for any left over antivirus programs through search. I uninstalled AVG. Also had a problem with 2 internet connections for some reason but still unsure why. The AVG kept switching between internet connections. I tried to reconnect the Verizon (ISP)connection properly with no help at all from Verizon after 4 tries. I had Verizon Broadband (showed connected) and also High-speed or Lan (showed connected). I tried to explain to Verizon that having the two was creating a conflict. After being no help I deleted the Verizon Broadband and just kept the Lan or Highspeed. I despise the fact that Verizon uses a worm on their Help and Support when you try to uninstall it. It's activated by opening to uninstall. Now I find that my Outlook Express does not work properly so I switched back to Thunderbird with no problems and have Firefox back again. Using PC Tools antivirus and I have not had one computer crash for some time now. Though I'm quite sure things are not right, at least the computer is not crashing.