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Solved: Can't update msi error Norton products

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punkboy15's Avatar
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Junior Member with 26 posts.
 
Join Date: Jan 2008
Experience: Intermediate
22-Aug-2008, 12:52 AM #1
Solved: Can't update msi error Norton products
My friend insists on using norton products and I can not get IS 08 or Norton 360 to install. He bought internet securtity and it keeps on coming up "can not update msi file" with a link to symantecs website that says to

rename the following MSI files:
ren msi.dll msi.old
ren msihnd.dll msihnd.old
ren msiexec,exe msiexec.old

then run WindowsInstaller-KB893803-v2-x86

still comes up with the same error

I tried the trial version of 360 and it still says the same thing.

I also tried nortons removal tool and still the same problem when I try to install.

msi clean up utility does not work either
Elvandil's Avatar
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Moderator with 36,830 posts.
 
Join Date: Aug 2003
Location: Vermont
22-Aug-2008, 01:01 AM #2
What do you mean "doesn't work"?

Has there been any "tweaker" used? Any registry cleaner?
punkboy15's Avatar
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Junior Member with 26 posts.
 
Join Date: Jan 2008
Experience: Intermediate
22-Aug-2008, 01:12 AM #3
It won't even run. I get an error message when I try to run it. I forgot the exact message. I will post tomorrow when I go back to the computer.
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error, install, msi, norton, virus

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