[Lori 1]

I've been using AVG free for quite a few years with no problem until the last few months. So I uninstalled it all and have had no luck at all with installing the AVG 8.0 Free. It looks as though it's installing then I get this message :

Local machine: installation failed
Installation :
Error: Action failed for file avgwdsvc.exe: starting service.....
Error 0x800736b1


I've searched the support for Free AVG 8.0 with no answers to this problem. Can someone please help me with this?

[blues_harp28]

Hi Error: Action failed for file avgwdsvc.exe: starting service.....
Error 0x800736b1
Can mean that the previous version of Avg has some files remaining.
Check all of Avg 7.5 has been uninstalled.

[hammer1]

I bet you have Ewido working in the background since you've been using AVG for a few years. You must remove this from your computer in order to install the new version. The easiest way is to remove it from the registry
Let us know how you do Lori

[Lori 1]

As far as I know AVG 7.5 is removed from my computer. Ok, I just did a seach on my computer for AVG 7.5 and Ewido and it found neither one on here.

[hammer1]

Open the Registry and find HKEY Local machine > right click on it, and from drop down menu, chick Expand
You should now be able to now RIGHT click on Software and click Expand in Menu.
You now have a alphabetical list, look for AVG and look for Ewido
By right clicking on the service/program, you have the DELETE option. Delete all Ewido and AVG.

When finished REBOOT.
Check registry again...all avg & ewido should be gone.
You are now free to do a AVG download

If you have Ewido, and remove it, REBOOT and start your download. It should install over any existing AVG files

[Lori 1]

Thank you, I got to my Registry by going to start, Run, typing in regedit, is this correct? If so, I didn't find any AVG programs or Ewido.

[blues_harp28]

Have you tried Uninstalling then reinstalling?

[blues_harp28]

Also check.
http://www.fixya.com/support/t632063...e_avgwdsvc_exe

[Lori 1]

Yes I've installed and uninstalled it a number of times over the last month, including just a few minutes ago and still get the same error message. This is so frustrating

But for some odd reason I can't uninstall it now from add and remove, cause it won't install. I've tried downloading it to my desktop plus to my program folders and it won't install either way.

[Lori 1]

Thank you, it looks as though I'm not the onlyone having this problem. Do you have any idea what this means? Error 0x800736b1 AVG - resolved by START-RUN-services.msc - WINDOWS INSTALLER -make it automatic and start it.


I mean......... how do I do this?

[blues_harp28]

That's part of Admin tools>services.
When did that pop up?

Avg should be set to Automatic.

[~Candy~]

Hi Lori, long time no see, hope all is well, except this AVG problem.

Go to the start button, select run, then type services.msc --- you'll see Windows Installer. Look to see if it's disabled? If you see it and it's already stopped, choose to start it, if it's started, stop it and restart it. And then be sure it's set to automatic.

[hammer1]

Maybe, just maybe, where are you downloading AVG 8 from.Could be the problem.

Just in case, try a download from here:

http://majorgeeks.com/AVG_AntiVirus_...tion_d886.html

[IMP49]

I believe I would go to the link I list here: http://www.grisoft.com/ww.download-tools it is AVG`s own removal tool, which will remove all traces of AVG including registry items you might not have found in your searches. After you run it, their should be no trace of AVG on your computer. If that is what your problem was, you should now be able to install AVG 8.

[Blackmirror]

Would this be a job for revo uninstaller

http://www.revouninstaller.com/

I didnt realise AVG had their own tool
we were posting at the same time