[reps456]

I am currently running Norton 360, and also run Spybot and Ad-Aware a few times per week. I update all 3 regularly. For the most part, the issues I've had were normal spyware issues, that were easily corrected. Recently, however, Ad-Aware found a virus/viruses that Norton didn't. I am now receiving all types of error messages, which, when I google them, sometimes return no results. Firefox and trillian seem to be crasing at times, too. I now find myself running each program a few times per day to attempt to keep everything clean, as each time I run spybot, it's showing anywhere between 6 and 30 issues. Ad-Aware has shown 2 critical objects, and Norton always tells me I'm clean, no matter which order I run it in. I also downloaded avast, which I do not use in real time mode. It has given me a few different messages, none of which I understand.

Now, as you can probably tell, I am pretty pc illiterate, but I do read up on issues, and follow instructions as best as I can in order to keep my pc running well and virus free. I tried to copy the log file from Ad-aware to post, but am unable. I haven't seen the log file option on the other programs. Now, please excuse my ignorance, and I apologize if this isn't the correct forum, but what can I do to improve my security, and what, if anything, can I do about these issues?

This is a synapsis of what I am receiving, and again, sorry for being long-winded:

c:\windows\system32\knamv15m.exe
Win32.Trojan.Crypt
Win32:Trojano-1481 [Trj]

c:\windows\sp_1.exe

c:\programfiles\support.com\twc\html agent\inc\chtr_dectree.js
JS:Feebs family

Also received a message stating there was an error in dumprep.dll

As I've said, I never have had any serious issues. My pc is 3 yrs. old, I'm running WindowsXP, and it's performed very well all this time.

Any advice or instructions are greatly appreciated, and I apologize for not being able to be more precise.

[bmacaveli]

Hello bmacaveli.......I have Edited your Reply-

Please read the TSG Rule about Malware Removal advice, who should Reply to this type of thread, etc

http://forums.techguy.org/general-se...ing-forum.html

This below is from one of the "Stickied" threads right up at the top of the General Security forum...

Originally Posted by Cookiegal

PLEASE READ BEFORE POSTING IN THIS FORUM - Do NOT Post Hijackthis Logs Here
Due to recent changes where only authorized members are permitted to assist in the Security forum (now called Malware Removal & HijackThis forum) and the ever increasing demand for assistance with general security questions that could be handled by the general membership, we've created this new forum.

Please do NOT post HijackThis logs here. If you suspect (or know) you are infected, please post in the Malware Removal & HijackThis forum at the following link:

http://forums.techguy.org/54-malware...jackthis-logs/

Here you can post general questions about anti-virus/anti-spyware programs, firewalls, popup blockers, etc. or any other security related questions.

Enjoy the new forum.

Edited to add:

Please note that this category is not exempt from the rules with regards to being authorized for malware removal. If you see posts about malware problems, please do NOT ask the victims to run scans or do anything as this can interfere with the cleanup process. These threads should be reported so they can be moved to the correct forum for handling by authorized helpers.

Quote from the rules:

Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield next to their name and authorized malware removal trainees have a blue shield next to their names. Anyone wishing to participate in a training program should contact a Moderator for more information.
__________________
Microsoft MVP - Consumer Security

Alliance of Security Analysis Professionals

[Byteman]

hi reps456.....Please read and follow these simple steps:


Please do NOT post HijackThis logs here. If you suspect (or know) you are infected, please post in the Malware Removal & HijackThis forum at the following link:

http://forums.techguy.org/54-malware...jackthis-logs/

There's a "Stickied" thread up at the top, I will link it here for you....

http://forums.techguy.org/malware-re...st-before.html

follow what it says there, to describe briefly the situation as you did here, post a Hijackthis log and as soon as possible someone will more than likely stop in to check the log. We are a bit backlogged with a heavy demand for help with malware these days but we will do the best possible to assist you.

I will not close this thread just yet, but either I or another Mod will most likely as soon as you do start a new thread. It would be nice if you posted here first....and told us that you are starting a new thread in Malware Removal with a Hijackthis log, etc. That's the way we work here- so long and have a nice day.

[reps456]

bmacaveli, thanks for trying to help, though i didn't get to see your reply. And please accept my apologies for posting in the wrong forum (corrected that), and for your reply being edited. Thanks again!

[reps456]

Thanks, Byteman-I corrected my mistake and started a thread in the appropriate forum. Again, my sincerest apologies.

[Byteman]

hi reps

No apology needed, it happens a lot, so we just have to correct things....

I'm glad you are posting in Malware Removal, and I will Close this thread for you.